Mhelben Bueno

• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Safeguarded company assets through diligent inventory control measures that minimized loss due to shrinkage or fraud.

• Introduced and managed new methods, practices, and systems to reduce turnaround time and generate results and revenue.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
• Developed and executed performance management programs to increase employee engagement and productivity.

Provided support and assistance to client's customers' needs over the phone such as giving accurate information about their account, handle escalations, and resolve issues in a timely manner with positive customer experience.