Mery Grace Cabañezas
Tacloban City
Summary
I've been part of delivering and evaluating training programs to enhance employee skills and knowledge, ultimately improving performance and customer satisfaction. I've been leading training sessions, assessing the training's impact, and providing one-on-one mentorship when needed as the Learning and Development Team partnered with Operations and Quality Team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Trainer II
CONCENTRIX
WAH
07.2022 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Coached employees on best practices, providing constructive feedback to support their professional growth when needed
- Collaborated with subject matter experts to create accurate training content
Product Trainer
TELETECH
Cebu City
06.2017 - 06.2022
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users
- Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values
- Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments
- Partnered with sales teams to provide pre-sales product demonstrations for potential clients, ultimately contributing to higher closing rates
Education
MASS COMMUNICATION - BROADCASTING
Asian Development Foundation College
Tacloban City01.2015
Skills
- Employee training
- Curriculum development
- Onboarding programs
- Presentation skills
Personal Information
Title: Trainer II
Certification
- Training 101
- Evolve Training and Certificate
- CEET Training Certification
Accomplishments
I've been a consecutive top trainer for two years since I transferred from Teletech to Concentrix and decided to follow where our current vendor had chosen to continue their business.
Timeline
Trainer II
CONCENTRIX
07.2022 - Current
Product Trainer
TELETECH
06.2017 - 06.2022
MASS COMMUNICATION - BROADCASTING
Asian Development Foundation College
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