MERCY ALEA
CASHIER
Manila
Summary
Attentive Telephone Operator with 2 years of experience facilitating communication in settings. Strong multi-tasking and technical troubleshooting ability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Telephone Operator
Riviera Mercantile Systems Inc.
Manila
05.2023 - 09.2023
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Reviewed customer feedback to determine strategies for improving customer service.
- Received incoming calls and paged individuals and departments over PA system.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Gathered customer information and promptly input data into computer system.
- Collected personal information from customers to accurately document requests.
Telephone Operator
Primefirst Workforce Providers Inc.
Quezon City
07.2022 - 03.2023
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
- Operated switchboard and routed incoming calls to appropriate departments.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Connected callers with appropriate professional, department, or business.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
Housekeeping
Primefirst Workforce Providers Inc.
Quezon City
04.2021 - 06.2022
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
PRIMARY
Maypangdan Elementary School
Maypangdan Borongan City Eastern Samar 06.2001 - 03.2006
HIGH SCHOOL
Maypangdan National High School
Maypangdan Borongan City Eastern Samar 06.2006 - 03.2010
Eastern Samar State University
Maypangdan Borongan City Eastern Samar 07.2011 - 04.2013
Skills
Organization and Time Management
Greeting customers
Telephone reception
Hobbies
Cooking
Singing
References
Sheremil Santiago
0938 251 2855
Antonio Panogadia Jr.
Service Master - Petron
0970 709 9705
SIGNATURE
MERCY D. ALEA
Timeline
Telephone Operator
Riviera Mercantile Systems Inc.
05.2023 - 09.2023
Telephone Operator
Primefirst Workforce Providers Inc.
07.2022 - 03.2023
Housekeeping
Primefirst Workforce Providers Inc.
04.2021 - 06.2022
Eastern Samar State University
07.2011 - 04.2013
HIGH SCHOOL
Maypangdan National High School
06.2006 - 03.2010
PRIMARY
Maypangdan Elementary School
06.2001 - 03.2006