Fiona Nicole N. Guevarra
Hospitality
Taytay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Telephone Operator
Discovery Suites Ortigas
09.2025 - Current
- Managed multi-line phone systems to efficiently route incoming calls.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinated with various departments to ensure seamless communication and guest satisfaction.
- Assisted in maintaining accurate call logs and message delivery for record-keeping purposes.
On-the-job Training
Pacific Global One Aviation
09.2024 - 12.2024
- Assisted in maintaining precise records for invoices and payments, achieving a reduction in discrepancies and supporting accurate financial reporting for the organization.
- Compiled overtime records for a team of 10 employees with an accuracy rate of 98%, ensuring timely submission to the finance department that facilitated payroll processing within two business days.
- Streamlined the organization of company files, enhancing retrieval efficiency and significantly reducing administrative delays in document access.
- Assisted in preparing for the arrival of VIP passengers, ensuring a smooth and efficient process.
Student-Trainee
Municipality of Taytay
11.2019 - 02.2020
- Collaborated with a team of trainees to assess and dispose of outdated paper materials, successfully eliminating tons of waste while promoting sustainable practices within the organization.
- Assisted in the distribution of relief goods to residents of Taytay, Rizal, ensuring fairness and transparency in the process; Demonstrated organizational skills in managing large crowds and ensuring a smooth and efficient distribution process.
- Learned the importance of public service, community engagement, and attention to detail in government assistance programs.
Education
Bachelor of Science - Tourism Management
De La Salle-College of Saint Benilde Antipolo
Antipolo, Rizal01.2025
Accountancy, Business and Management track - undefined
Juan Sumulong Memorial Junior College
Taytay, Rizal01.2020
Junior High School Diploma - undefined
St. Martin Montessori School
Angono, Rizal01.2018
Elementary School Diploma - undefined
Silver Gold Integrated School
Taytay, Rizal01.2014
Skills
Attention to Detail
Communication
Time Management
Teamwork
Organization
Problem-Solving
Adaptability
Certification
Amadeus Reservation Fundamentals Certification
SEMINARS AND TRAININGS
- Aviation Security Awareness Seminar & Fire Fighting Training, Pacific Global One Aviation, led by Safety & Security Consultant Mr. Abecede C. Abalos, 26 November 2024.
- Dangerous Goods Training, Pacific Global One Aviation, instructed by CAAP & IATA-certified Ms. Girlie G. Palacay. Competent in handling passenger/crew baggage, boarding areas, and airport functions (Expires 30 Sept 2025). 1 October 2024.
Timeline
Telephone Operator
Discovery Suites Ortigas
09.2025 - Current
On-the-job Training
Pacific Global One Aviation
09.2024 - 12.2024
Student-Trainee
Municipality of Taytay
11.2019 - 02.2020
Elementary School Diploma - undefined
Silver Gold Integrated School
Junior High School Diploma - undefined
St. Martin Montessori School
Accountancy, Business and Management track - undefined
Juan Sumulong Memorial Junior College
Bachelor of Science - Tourism Management
De La Salle-College of Saint Benilde Antipolo