MELODY M. IGNACIO
OpenText - The Information Company
Naguilian
1
Certification
7
years of professional experience
An EDI Cloud Consultant with hands-on experience delivering end-to-end EDI and Integration Solutions (Analysis–Development–QA–Integration) for global clients. Proven ability to design, build, test, and deploy EDI mappings and workflows across multiple environments (PSQA, Preprod, Prod). Strong background in client onboarding, troubleshooting, and production support, with a focus on quality, SLA adherence, and scalable Integration design.
Work History
Cloud Applications Consultant
1 Year 3 Months- Project Leadership: Led the RTS project as Lead Developer, engaging directly with clients to gather requirements, manage expectations, and translate business specifications into technical EDI map designs.
- End-to-End EDI Lifecycle: Streamlined the E2E implementation of complex inbound and outbound EDI integrations across the entire Analysis, Development, QA, and Deployment lifecycle.
- SLA & Delivery Management: Managed competing priorities under tight deadlines to consistently drive on-time delivery of implementation requests, meeting all strict SLA targets.
- Testing & Quality Assurance: Created and executed rigorous test scenarios, test files, and validation reports; conducted root-cause analysis during testing phases to ensure data accuracy and compliance.
- Deployment & Performance Support: Supported multi-environment deployments (PSQA, Pre-prod, Prod) utilizing enterprise integration tools while providing ongoing technical support to guarantee optimal system performance.
- Capability Uplift & Training: Mentored junior consultants and designed comprehensive training programmes for end-users, significantly uplifting team capabilities and client delivery quality.
- Process Optimisation: Analysed client infrastructure and internal workflows to identify process deficiencies, introducing innovative software solutions that enhanced system efficiency and user satisfaction.
- Cross-Functional Strategy: Partnered closely with cross-functional teams to modernise application strategies, streamline deployment processes, and integrate new technologies seamlessly.
Associate Cloud Applications Consultant
2 Years 7 Months- Business Analysis & Client Engagement: Analyzed complex client requirements to configure OpenText applications effectively, managing strong stakeholder relationships to translate business needs into technical specifications.
- EDI Map Development: Designed and developed high-quality EDI mappings for external trading partners, ensuring strict compliance with customer specifications and global industry standards.
- Quality Assurance & Testing: Executed rigorous quality assurance measures, including unit and standalone testing, and created pre-delivery verification checklists to guarantee data accuracy.
- Technical Support & Problem Solving: Conducted root-cause analysis to resolve complex technical defects, providing expert troubleshooting and post-implementation support to ensure optimal system performance.
- Training & Documentation: Spearheaded the creation of comprehensive product specifications and user documentation; designed and delivered targeted training sessions to seamlessly onboard end-users.
- Project Management & Optimisation: Managed multiple competing priorities under tight deadlines, collaborating with cross-functional teams to streamline application deployments and implement system enhancements based on user feedback.
Electronics and Communications Equipment Technician
6 Months- Provides technical inputs that contributes to the development of GECS operation and contingency plans
- Assist in installation, operation, maintenance, and repair to ensure that machines and equipment are installed and functioning according to specifications
- Assist task necessary to the office for GECS Project Operations
- Ensures preventive maintenance of the day-to-day operations of the GECS
Education
Bachelor of Science - Electronics Engineering
Skills
Knowledgeable in EDI Standards & Protocol
Data Mapping & Integration Skills
Testing & Troubleshooting Skills
Strong Analytical & Problem-Solving Skills
Good Communication Skills
Excellent Collaboration & Teamwork Skills
Application integration
Expert problem solving
Client relationship management
Certification
- Electronics Engineer Licensure (PRC, OCT 2019)
- Electronics Technician Licensure (PRC, APR 2019)
Timeline
Cloud Applications Consultant
OpenText - The Information Company
04.2025 - CurrentRead More
Associate Cloud Applications Consultant
OpenText - The Information Company
08.2022 - 03.2025Read More
Electronics and Communications Equipment Technician
Department of Information and Communications Technology –GECS Project
12.2019 - 06.2020Read More
Saint Louis University
Bachelor of Science from Electronics Engineering
Read More