GoHighLevel
Melmarro Antoine Concepcion
Virtual Assistant
Cebu City, Province Of Cebu,CEB
Summary
Dedicated Virtual Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Virtual Executive Assistant
White Sands Transportation
01.2024 - 05.2024
- Serve as a primary point of contact for clients, handling inquiries, scheduling requests, and special requests related to chauffeured transportation services. Handle incoming calls, emails, and mail, prioritizing and redirecting communications as needed.
Business Development Specialist
Legend Networking & Telecom
09.2023 - 11.2023
- Initiate outbound calls to targeted prospects to introduce the company's medical IT solutions and assess their needs and pain points. Conduct scripted or semi-scripted calls with the goal of generating interest, qualifying leads, and scheduling follow-up meetings or demos.
Senior Frontline Support
XtendOps
08.2022 - 05.2023
- Handling order processing, tracking, and ensuring timely delivery of food subscription boxes to customers. Develop and implement effective strategies to retain customers, reduce churn rates, and increase customer loyalty.
Clinical Documentation Specialist
IPloy Staffing Solutions
03.2021 - 04.2022
- Enhanced patient care by ensuring accurate and complete medical records through timely and efficient documentation practices.
Customer Service Representative
EPerformax Contact Centers & BPO
Cebu City, Philippines
10.2017 - 03.2018
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
No Degree - Tourism Promotion & Services NCII
International Skills Republic Academy
Cebu City, Philippines 04.2001 -
High School Diploma -
Thrice Admirable Montessori School
Cebu City, Philippines 04.2001 -
Skills
File Organization
Software
Genesys
Salesforce
Microsoft Office
Google Workspace
Brevo
Brightree
Slack, Skype, MS Teams
Timeline
Virtual Executive Assistant
White Sands Transportation
01.2024 - 05.2024
Business Development Specialist
Legend Networking & Telecom
09.2023 - 11.2023
Senior Frontline Support
XtendOps
08.2022 - 05.2023
Clinical Documentation Specialist
IPloy Staffing Solutions
03.2021 - 04.2022
Customer Service Representative
EPerformax Contact Centers & BPO
10.2017 - 03.2018
No Degree - Tourism Promotion & Services NCII
International Skills Republic Academy
04.2001 -
High School Diploma -
Thrice Admirable Montessori School
04.2001 -
Similar Profiles
Kellee J KellerKellee J Keller
Real Estate Transaction Coordinator/Sales Representative at White Sands Realty GroupReal Estate Transaction Coordinator/Sales Representative at White Sands Realty Group
Greg JohnsonGreg Johnson
Electronic Telecom Systems Installer/Repairer at White Sands Missile RangeElectronic Telecom Systems Installer/Repairer at White Sands Missile Range
Tracy "Tre" RatliffTracy "Tre" Ratliff
Business Development Manager at White Sands Treatment CenterBusiness Development Manager at White Sands Treatment Center