May Ann E. Casao
Blk 92 L12 Masigla St Caloocan City
Summary
Accomplished Sales and Customer Service Professional with over 10 years in inbound sales and travel reservations. Expertise in exceeding sales goals and enhancing customer satisfaction through effective communication across multiple channels. Skilled in managing complex inquiries, processing reservations, and identifying upselling opportunities to drive revenue.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Cruise Inbound Sales Agent
Arrivia
11.2025 - 07.2026
- Book cruise vacations based on members' preferences, budget, and travel dates.
- Explain cruise promotions, membership benefits, packages, and pricing.
- Provide excellent customer service via phone, email, and chat.
- Assist customers with cruise inquiries, including itineraries, cabins, cruise lines, and onboard amenities.
- Help timeshare members redeem travel benefits and book cruise vacations.
- Process new bookings, modifications, cancellations, and rebookings accurately.
- Ensure accurate reservation details while delivering a seamless booking experience.
Sales Specialist
The Photo Studio AU
01.2025 - 09.2025
- Dynamic sales specialist with a proven track record, excelling in customer service and critical thinking.
- Adept at multitasking and adapting to fast-paced environments, I leverage strong analytical skills and Microsoft Office proficiency to drive results and enhance client satisfaction.
- Committed to delivering exceptional outcomes in every role.
- Present and explain photography packages, services, and promotions to clients.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Maintain accurate booking schedules and update the studio calendar.
- Identified new business opportunities through cold calling, marketing and prospective database leads.
- Handle inquiries through calls, emails, and text.
Technical Support at 'T-mobile'
Alorica
10.2024 - 01.2025
- Troubleshoot mobile devices, network, and account-related issues.
- Offer clear and friendly guidance to resolve customer concerns.
- Skilled at working independently and collaboratively in a team environment.
- Provide technical support to T-Mobile customers via inbound calls.
- Assisted call-in customers with questions and orders.
- Explain and recommend mobile plans, devices, and add-on features based on customer needs.
Inbound Sales Representative at 'T-mobile'
Alorica
05.2021 - 10.2024
- Book customer orders, upgrades, and service activations.
- Upsell additional products (e.g., accessories, insurance, data packages) to maximize sales opportunities.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Retail Supervisor
Andreson Global Inc
01.2018 - 04.2021
- Supervised daily retail operations and ensured compliance with company policies.
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Asst. Bar Supervisor
Emperador Distillers Inc 'Double Lion Bar'
04.2016 - 12.2017
- Supervised daily bar operations and ensured smooth workflow.
- Managed inventory and ordered supplies to maintain stock levels.
- Developed cocktail menus highlighting Emperador Distillers products.
- Performed opening and closing procedures each day.
Receptionist/Food Attendant
Eastwood Richmonde Hotel
05.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provide food and beverage service, ensuring guests' needs are met promptly.
- Manage guest requests and resolve concerns quickly to maintain high satisfaction.
Travel Assistant
GVCA Travel & Tours
01.2015 - 04.2015
- Handle customer inquiries for flights, hotels, tours, and travel packages.
- Process bookings, reservations, and payments accurately.
- Coordinated travel itineraries for clients using online booking systems.
Education
BS Travel Management - Major in Tourism
Our Lady Of Fatima University
Quezon City 06.2009 - 04.2015
Skills
- Sales Techniques
- GDS/OVS proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Service
- Ability to Work Under Pressure
- Ability to Multitask
- Effective Time Management
- Adaptability
- Critical thinking and problem solving
- Computer Skills
- Booking management
- Cruise promotions knowledge
- HubSpot CRM
Accomplishments
- Top 6 Sales Representative, T-mobile, 06/24
- Top 2 Sales Representative, T-mobile, 07/23
Timeline
Cruise Inbound Sales Agent
Arrivia
11.2025 - 07.2026
Sales Specialist
The Photo Studio AU
01.2025 - 09.2025
Technical Support at 'T-mobile'
Alorica
10.2024 - 01.2025
Inbound Sales Representative at 'T-mobile'
Alorica
05.2021 - 10.2024
Retail Supervisor
Andreson Global Inc
01.2018 - 04.2021
Asst. Bar Supervisor
Emperador Distillers Inc 'Double Lion Bar'
04.2016 - 12.2017
Receptionist/Food Attendant
Eastwood Richmonde Hotel
05.2015 - 01.2016
Travel Assistant
GVCA Travel & Tours
01.2015 - 04.2015
BS Travel Management - Major in Tourism
Our Lady Of Fatima University
06.2009 - 04.2015