May Ann Falcon
Call Expert Company (homebased)
Digos, Province of Davao del Sur,DAS
1
year of professional experience
Adaptable call center agent with a strong foundation in customer communication and call handling. Experienced in identifying customer needs, processing orders, and verifying payment details. Ready to support smooth sales conversations and dependable customer service. And also ready to enter the VA world willing to learn and enhance my skills
Work History
Call Center Agent, Inbound Sales
10 Months- Managed inbound sales calls, identifying customer needs and recommending suitable products or services.
- Built rapport with callers using active listening and professional communication.
- Processed orders accurately while verifying customer details and payment information.
- Followed call scripts and sales procedures to support consistent service quality.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
Education
No Degree - Physical Education
Skills
Call center operations
Call handling
Payment processing
Effective communication
Understanding customer needs
Customer communications
Product knowledge
Sales collaboration
Sales techniques
Timeline
Call Center Agent, Inbound Sales
Call Expert Company (homebased)
05.2024 - 03.2025Read More
National High School Digos City
No Degree from Physical Education
Read More