Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY ROSE LABIAGA

Cainta, Province Of Rizal,RIZ

Summary

Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.

Overview

9
9
years of professional experience

Work History

Appointment Setter

GOALLINE SOLUTIONS
Ontario Canada
02.2025 - 09.2025
  • Scheduled appointments for prospective clients, optimizing calendar efficiency.
  • Engaged with potential customers via phone and email to confirm interest and availability.
  • Maintained accurate records of interactions using CRM software to ensure follow-up consistency.
  • Collaborated with sales teams to identify leads and streamline appointment-setting processes.

Patient Scheduling and Prescription Writing

EXL
Pasay, Metro Manila, Philippines
01.2022 - 05.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Microsoft Advertising Chat & Email Support

MAJOREL
Eastwood Quezon City
04.2021 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative (Project Base)

ALORICA
Marikina City, Metro Manila, Philippines
09.2018 - 02.2019
  • Resolved customer inquiries and concerns through effective communication and active listening.
  • Assisted in processing orders, returns, and exchanges using CRM software.
  • Provided product information, ensuring customers made informed purchasing decisions.

Customer Service /Tier 1 Technical Support Representative

Convergys
Mandaluyong City, Metro Manila, Philippines
10.2016 - 12.2017
  • Provided first-level technical support to customers via phone and email.
  • Documented customer interactions accurately in ticketing system.
  • Maintained up-to-date knowledge of company products and services.

Education

Bachelor of Arts - Mass Communication

ICCT COLLEGES
Cainta, Province Of Rizal, Philippines
04-2017

Skills

  • Positive attitude
  • Telephone etiquette
  • Salesforce CRM
  • Attention to detail
  • Ability to learn new skills
  • Adept at working in a fast-paced environments

Timeline

Appointment Setter

GOALLINE SOLUTIONS
02.2025 - 09.2025

Patient Scheduling and Prescription Writing

EXL
01.2022 - 05.2023

Microsoft Advertising Chat & Email Support

MAJOREL
04.2021 - 01.2022

Customer Service Representative (Project Base)

ALORICA
09.2018 - 02.2019

Customer Service /Tier 1 Technical Support Representative

Convergys
10.2016 - 12.2017

Bachelor of Arts - Mass Communication

ICCT COLLEGES
MARY ROSE LABIAGA