Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Milaluna Bacud

Milaluna Bacud

Makati City

Summary

Milaluna Bacud
09277042804
milalunabacud@gmail.com
Makati City Philippines



Human Resource Manager


Dear Ma'am and Sir:

I am writing to express my strong interest in the
Personal Care Worker Travel Contracts
at your prestigious company as advertised.
With over 10 years of experience in providing dedicated care to patients with Alzheimer’s and Parkinson’s, I am confident in my ability to contribute effectively to your team and provide exceptional care to your clients.

Throughout my career, I have honed the skills necessary to handle the unique challenges presented by Khalda Sulaiman Al Shamari Company in kuwait City where they hire me as nursing assistant and caregiver of an 84 years old patient with dementia. My adaptability in tailoring care plans to individual needs, coupled with my emphasis on patience and empathy, has allowed me to provide comprehensive physical and emotional support to both patients and their families. I am well-versed in understanding the complex nature of dementia and addressing the associated issues with diligence and compassion.

Moreover, my ability to navigate through complex cases, including instances of memory loss and coordination difficulties, has been instrumental in ensuring the comfort and well-being of those under my care. I view each case as a distinct opportunity to make a positive impact, and my commitment to delivering high-quality care remains unwavering.

, I have had the privilege of working with individuals of diverse backgrounds and varying degrees of care needs. This has allowed me to develop strong interpersonal skills and the ability to adapt to different caregiving situations. I am passionate about making a positive difference in the lives of seniors and their families, and I am committed to providing compassionate and personalized care.

One of my key strengths is my ability to create a safe and comfortable environment for clients. I am skilled in assisting with daily activities such as bathing, dressing, meal preparation, and medication management. Additionally, I am trained in CPR and First Aid, ensuring that I can respond effectively in emergency situations.

I am impressed by your companys
commitment to providing high-quality care and support to seniors. I believe that my skills and experience align well with the values and mission of your organization. I am eager to contribute to your team and make a meaningful impact on the lives of your clients.





Responsibilities:

Assist patients with daily activities such as bathing, grooming, dressing, and meal preparation.
Monitor and record changes in the patient’s mental and physical health.
Administer medications as prescribed and ensure compliance with treatment plans.
Engage patients in cognitive and social activities to promote mental stimulation and emotional well-being.
Create a safe and supportive environment, minimizing risks of injury.
Provide companionship and support, encouraging social interactions and communication.
Communicate effectively with family members and healthcare professionals regarding the patient’s progress and any concerns.
Assist with mobility and the use of assistive devices, ensuring safety and comfort.
Manage behavioral issues and provide redirection and support during difficult moments.
Maintain a clean and organized living space for my patient.

Skills:

Compassionate and patient demeanor.
Strong communication and interpersonal skills.
Knowledge of dementia and its effects on individuals.
Ability to perform physical tasks, including lifting and transferring patients.
Excellent observational skills to notice changes in behavior or condition.
Problem-solving skills to handle challenging situations with empathy and understanding.
Basic first aid and CPR certification
Ability to maintain confidentiality and handle sensitive information.
Flexibility in scheduling and willingness to work varying hours, including evenings and weekends.


Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to
your prestigious company

Sincerely,
Milaluna Bacud

Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Appointment Setter

ICONCEPT CONTACT SOLUTIONS
05.2018 - Current
  • Our Job is to get qualified tour clients, prospect buyers of timeshare, they will need to attend a sales presentation located most in United States of America.
  • Call Center / IT-Enabled Services / BPO
  • 7 Years, 4 Months

Szs Link Solution.Pay Per Client Agent

SZS
08.2017 - Current
  • 8 Years, 1 Month

Call Center Agent

Szs Link Solution
08.2013 - 04.2019
  • 5 Years, 8 Months

CAREGIVER

Khalda Sulayman Al Shamari Kuwait
11.2015 - 07.2017
  • Im in charge of keeping her blood sugar levels healthy. I already keeping a daily record of her blood glucose readings, medicine schedule, exercise, meals, and how she feels. Im also working with her doctor to look for patterns from month to month and let her doctor know about them.
  • I TAKE CARE OF AN 80 YEARS OLD LADY WITH Diabetes Mellitus. I miss her. She move to United States. I treat her like my mom
  • HealthCare / Medical
  • 1 Year, 8 Months
  • Provided personal care to clients, ensuring comfort and well-being.
  • Assisted with daily living activities, fostering client independence and dignity.
  • Monitored health status, reporting changes to healthcare professionals promptly.
  • Developed and maintained positive relationships with clients and their families.
  • Implemented individualized care plans, adapting to changing needs effectively.
  • Trained new caregivers on best practices for patient care and safety protocols.
  • Coordinated transportation for clients to medical appointments and social events.
  • Managed schedules efficiently, optimizing care delivery for multiple clients simultaneously.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Call Center Agent

Centratel
08.2013 - 02.2017
  • 3 Years, 6 Months
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and retention.

Masseur

Green Spa
12.2006 - 11.2014
  • Certified massage therapist with over 10 years of experience, specializing in therapeutic and relaxation massages. Skilled in Swedish, Deep Tissue, and Sports Massage techniques. Committed to enhancing clients’ well-being and fostering a serene and restorative environment.
  • I am a highly experienced Massage Therapist committed to providing excellent therapeutic massage treatments for my clients. I specialize in Swedish massage, deep tissue massage, and myofascial release and have a deep understanding of human anatomy, physiology, and the effects of massage on the body. I have a passion for helping people relax, heal, and reach their full physical potential. I am also knowledgeable in therapeutic stretching, rehabilitative massage, and sports massage and strive to create a positive and healing atmosphere for my clients.
  • Core Skills:
  • Extensive knowledge of human anatomy and physiology
  • Ability to assess clients’ physical and emotional needs
  • Excellent interpersonal and communication skills
  • Strong listening and problem-solving skills
  • Ability to create individualized massage plans
  • Proficiency in Swedish massage, deep tissue massage, myofascial release, sports massage, and rehabilitative massage
  • Responsibilities:
  • Conduct initial assessments and create individualized massage plans
  • Perform massage treatments tailored to clients’ physical and emotional requirements
  • Establish strong and trusting relationships with clients
  • Assist clients in improving posture and balance
  • Provide information about the benefits of massage and lifestyle recommendations
  • Assist in rehabilitative massage as needed
  • Maintain strict adherence to safety guidelines and regulations
  • Key Skills
  • Swedish Massage
  • Deep Tissue Massage
  • HealthCare / Medical
  • 7 Years, 11 Months

Team Leader

Direct Link International
05.2011 - 07.2013
  • 2 Years, 3 Months

Call Center Agent 2

Direct Link International
02.2009 - 10.2012
  • -make cold calls to potential customers keeping in mind the DNC list
  • -Set qualified sales appointments for sales personnel to follow up on
  • -Assist Management in exceeding sales quota
  • -maintain records of all telemarketing activities including calls and follow ups
  • - Focus on customers to build trust and resolve problems
  • Call Center / IT-Enabled Services / BPO
  • 3 Years, 8 Months

Call Center Agent

Lasting Line Contact Center
02.2010 - 03.2011
  • 1 Year, 1 Month

Special Education Teacher

Pilgrim Christian College
05.2008 - 03.2011
  • :Hands on experience as a teacher
  • :Thorough knowledge of handling floor activities for children
  • :Exceptional knowledge of planning, organizing, and implementing activities
  • :Outstanding ability to maintain regular and reliable attendance
  • :Remarkable ability to present materials in a positive and enthusiastic manner
  • :Strong communication and interpersonal skills
  • Observe and monitor children’s activities
  • Keep records on individual children, including daily observations and information about activities, meals served, and medication administered
  • Instruct children in health and personal habit such as eating, resting and toilet habits
  • Assist in preparing food for children and served meals and refreshments and regulate rest periods
  • Feed student through Gastrostomy
  • Dress children and change diapers
  • Perform housekeeping duties
  • Tutored children with special needs
  • Tutored children with special needs
  • Develop Individualized Education Plan
  • Responsible for the learning and maintaining a safe learning environment
  • Discussed with parents development of the children
  • Documented anecdotal records, observations and interviews
  • Education & Training Services
  • 2 Years, 10 Months

Call Center Agent

One Global Contact Center
04.2007 - 11.2009
  • 2 Years, 8 Months

CAREGIVER

S.P.E.D ORGANIZATION
05.2006 - 02.2007
  • Seminar for health care provider on the basic care and management of children with disabilities 2006 -2007
  • Government
  • 9 Months, 4 Weeks

CASHIER, FOOD SERVER AND TELESALESREPESENTATIVE

SHAKEYS PIZZA
02.1998 - 10.2000
  • I am highly effective in anticipating and accommodating customer needs. I would consider myself to be friendly punctual and an enthusiastic team player. Other than being a food server/cashier, I grew up playing sports of many swimming competitions and winning gold prize, I feel that I work better under pressure and love to help and work with others.
  • Food & Beverage / Catering / Restaurant
  • 2 Years, 8 Months
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained cleanliness and organization of work area to enhance customer experience.

Education

Associate of Science - Call Center training

Tesda
03.2007

Bachelor of Science - BSPT

Dr Carlos Lanting College
03.1998

Skills

  • Appointment setter
  • Script memorization
  • Telephone etiquette
  • Salesforce CRM
  • Positive attitude
  • Script reading

Certification

  • Jun 06, 2010 Massage Therapy 0012345
  • Apr 09, 2007 Telemarketing course 2
  • Jun 06, 2006 REFLOXOLOGY 0112233

Languages

english | Tagalog | CEBUANO | Arabic | Nihongo

Timeline

Appointment Setter

ICONCEPT CONTACT SOLUTIONS
05.2018 - Current

Szs Link Solution.Pay Per Client Agent

SZS
08.2017 - Current

CAREGIVER

Khalda Sulayman Al Shamari Kuwait
11.2015 - 07.2017

Call Center Agent

Szs Link Solution
08.2013 - 04.2019

Call Center Agent

Centratel
08.2013 - 02.2017

Team Leader

Direct Link International
05.2011 - 07.2013

Call Center Agent

Lasting Line Contact Center
02.2010 - 03.2011

Call Center Agent 2

Direct Link International
02.2009 - 10.2012

Special Education Teacher

Pilgrim Christian College
05.2008 - 03.2011

Call Center Agent

One Global Contact Center
04.2007 - 11.2009

Masseur

Green Spa
12.2006 - 11.2014

CAREGIVER

S.P.E.D ORGANIZATION
05.2006 - 02.2007

CASHIER, FOOD SERVER AND TELESALESREPESENTATIVE

SHAKEYS PIZZA
02.1998 - 10.2000

Associate of Science - Call Center training

Tesda

Bachelor of Science - BSPT

Dr Carlos Lanting College
Milaluna Bacud