Maryon Angelo Rejuso
Technical Solutions Rep III
Paniqui, Province Of Tarlac
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Technical Solutions Rep III (MetLife)
EntServ Philippines, Inc. / DXC Technologies
08.2019 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Achieved high levels of client satisfaction through diligent follow-up on open cases, ensuring all outstanding issues were resolved expeditiously.
- Reduced downtime by proactively identifying potential system problems and implementing preventive measures.
Associate / SME / Billing (British Telecom)
Wipro BPO Philippines Ltd., Inc.
07.2017 - 08.2019
- Approving and rejecting orders
- Billing Collection
- SME: Floor Support while doing calls and processing tickets
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Billing (Mastercard)
Wipro BPO Philippines Ltd., Inc.
07.2019 - 07.2019
- Receiving inquiries and concern about billings from other banks and providing reason why it was billed
Education
Bachelor of Science - Bachelor of Science in Nursing
Our Lady of Fatima University
Km. 23 Sumulong Hwy, Antipolo, 1870 Rizal 04.2001 -
Bachelor of Arts - Bachelor of Science in Information Technology
Saint Louis University
A. Bonifacio St., Brgy. ABCR, 2600 Baguio City Phi 04.2001 -
Skills
Remote support
Software installation
Customer support
Incident management
Application support
Training and mentoring
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Excellent communication
Decision-making
Self motivation
Organizational skills
Team building
Timeline
Technical Solutions Rep III (MetLife)
EntServ Philippines, Inc. / DXC Technologies
08.2019 - Current
Billing (Mastercard)
Wipro BPO Philippines Ltd., Inc.
07.2019 - 07.2019
Associate / SME / Billing (British Telecom)
Wipro BPO Philippines Ltd., Inc.
07.2017 - 08.2019
Bachelor of Science - Bachelor of Science in Nursing
Our Lady of Fatima University
04.2001 -
Bachelor of Arts - Bachelor of Science in Information Technology
Saint Louis University
04.2001 -
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