MARK ANGELO DELA CRUZ

Motivated and knowledgeable IT professional with a solid background in systems administration, virtualization, and technical support, complemented by a degree in Computer Engineering from the Technological Institute of the Philippines. With 3 years of hands-on experience as a System and Application Engineer at DXC Technology supporting the P&G account, I have consistently ensured seamless operations and received recognition for resolving critical downtime issues swiftly and effectively.

Proficient in managing and optimizing both Windows and Linux environments, with strong skills in troubleshooting complex technical issues, implementing efficient solutions, and working collaboratively across teams to deliver reliable IT services. Driven by a continuous desire for growth, I actively pursue professional development through online certifications and training to enhance my technical expertise. Currently seeking a challenging role where I can contribute to system stability, improve infrastructure performance, and advance my career as a System Administrator.

• Introduction to Cybersecurity, Cisco, 02/01/20, No expiration date
• Cybersecurity Essential, Cisco, 02/01/20, No expiration date
• Microsoft Certified: Azure Fundamentals, Microsoft, 05/01/22, No expiration
• Oracle Cloud Infrastructure 2023 Certified Foundations Associate, Oracle, 09/01/23, 09/01/25
• Introduction to the Threat Landscape 2.0, Fortinet, 05/01/24, No expiration

• Introduction to Ransomware Threats, Trend Micro, 01/21/21
• Introduction to Email Threats and Security Attacks, Trend Micro, 11/19/20
• Introduction to Malware Threats, Trend Micro, 10/22/20
• Cybersecurity Certification (TM - CyberCert), Trend Micro, 11/21/19
• Leadership Training, Technological Institute of the Philippines, 03/07/19
• Computer Engineering Robotics Workshop, Juan Sumulong Junior Memorial High School, 01/18/19
• English Proficiency Seminar, Technological Institute of the Philippines, 01/14/19
• ASEAN Data Science Explorers Enablement Session, Technological Institute of the Philippines, 05/24/19
• Cloud Computing, Technological Institute of the Philippines, 11/29/18
• CPE Python Seminar and Workshop, Technological Institute of the Philippines, 11/22/18
• Cisco Seminar, Technological Institute of the Philippines, 05/17/18
• Artificial Intelligence Seminar, Technological Institute of the Philippines, 11/21/17
• Internet of Things/Everything: Smart City, Technological Institute of the Philippines, 02/17/17

• Design of an Improved Non-Invasive Device for Detection of Diabetic Retinopathy using Deep Neural Network.
• Analyze complex problems and identify and define the computing requirements appropriate for solution.
• Use modern techniques and tools of the computing practice in complex activities.
• Understand professional, ethical, legal, security and social issues and responsibilities relevant to professional computing.

• ICTS Staff - OJT, Toyota Manila Bay Corp., 926 Aurora Blvd, Cubao, Quezon City, 12/01/19, 03/31/20, Responsible for Installing and configuring computer hardware, software, networks, printers, and scanners., Monitoring and maintaining computer systems and network., Add, remove, or update user account information, password reset., Tools (Microsoft Visual Fox Pro, Radmin, Windows Server and SAP ERP)
• SAP Authorization Administrator, SMITS Inc., 100, 1604 Eulogio Rodriguez Jr. Ave, Pasig, Metro Manila, 05/01/21, 02/28/22, Responsible for user management (Add, remove, or update user account information and password reset), Addition of role and extension of validity to the user., Tools (Microsoft office 360, Microsoft Teams and SAP ERP)
• Analyst II Infrastructure Services, DXC Technology Philippines, Intellectual Property Center Building, Upper Mckinley Rd, Taguig City, Metro Manila, 1630, 03/01/22, Present, Skilled in creating and solving issues via ticketing systems., Experienced in maintaining optimal server performance (Window Server and Linux)., Adept at troubleshooting incidents via chat, call, or email., Expertise in installing the latest firmware and operating systems, such as VMware ESXI Host., Experienced on manually deploying Window servers on VMware Vsphere., Experienced in migrating servers., Adept at providing system services, such as restarting and stopping., Experienced in hardware and software monitoring., Tools (Servicenow, vCenter, Remote Desktop, mPutty, Paessler PRTG, Dell Storage Manager Client and Dell EMC Unisphere Central)