Mary Joy Oli
Customer Service Representative
Pasay, Metro Manila,BUL
Summary
Dynamic Reservation Specialist with a proven track record at DJL GUAM P.I. INC DBA Budget Rent A Car Phils, excelling in customer engagement and reservation software. Enhanced client satisfaction through active listening and efficient booking management, fostering loyalty and repeat business. Recognized for delivering exceptional service and maintaining high standards of professionalism.
Overview
6
6
years of professional experience
Work History
Reservation Specialist
DJL GUAM P.I. INC DBA Budget Rent A Car Phils
Makati City, Metro Manila, Philippines
09.2019 - 05.2025
- Provided customers with information about availability and pricing.
- Coordinated bookings for up to 30 vehicle.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled billing information over phone.
- Answered approximately 20 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Maintained strong relationships with clients, ensuring repeat business and loyalty.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
Education
No Degree - Bachelor of Science in Tourisim
Patts College of Aeronautics
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Active listening skills
Customer service experience
Pricing strategy
Team development
Computer literate
Sales background
Reservation software
Personal service experience
Telephone reservations
Customer engagement
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Employee of the year 2023-2024
Timeline
Reservation Specialist
DJL GUAM P.I. INC DBA Budget Rent A Car Phils
09.2019 - 05.2025
No Degree - Bachelor of Science in Tourisim
Patts College of Aeronautics
04.2001 -