BABIE JANE M. BAHAN
Customer Support and Operations Specialist I Email, Chat & Phone Support I Administrative Support
Cabadbaran City,AGN
Summary
Detail-oriented customer service and account support professional with over 4 years of experience in handling customer interactions across calls, emails, and chats for US-based accounts. Skilled in evaluating customer experience, ensuring compliance with company standards, analyzing customer interactions, and identifying areas for process improvement. Strong listening, comprehension, analytical, and attention-to-detail skills with a proven ability to maintain service quality and deliver excellent customer satisfaction.
Overview
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1
Language
5
5
Customer Service Professional/Reservation Specialist
Work History
Reservation Specialist
Travel Outlook (US-Based Account)
08.2025 - 07.2026
- Deliver exceptional customer service while assisting guests with hotel reservations and booking modifications.
- Maintain professionalism and empathy during customer interactions to ensure positive customer experiences.
- Accurately document customer concerns, requests, and reservation details while following company procedures and quality standards.
- Utilize active listening and problem-solving skills to address guest concerns efficiently.
- Ensure compliance with company policies and customer service guidelines during all customer interactions.
Account Specialist
Intelogix Philippines (US-Based Account)
09.2021 - 07.2025
- Handled customer interactions through email, calls, and chat while maintaining high-quality customer service standards.
- Evaluated customer concerns and provided appropriate solutions to improve customer retention and satisfaction.
- Demonstrated strong listening and comprehension skills in understanding customer issues and identifying the best resolution.
- Ensured adherence to company policies, procedures, and communication standards during customer interactions.
- Monitored recurring customer concerns and identified trends to support process improvements and enhance customer experience.
- Maintained accurate documentation of customer interactions, escalations, and resolutions with strong attention to detail.
- Assisted in handling escalations and back-office support tasks while coordinating with different departments to resolve complex concerns.
- Supported quality improvement initiatives by identifying service gaps and recommending process enhancements.
- Achieved performance goals while maintaining professionalism, accuracy, and compliance with operational standards.
Admin Assistant and Secretary
Carloabel Mini-Sawmill Local
12.2015 - 06.2016
- Publicly represented the organization to establish and strengthen the organization's profile, effectively networking and fostering relationships.
- Exercised budget governance and financial control of organization and programs.
- Demonstrated extensive experience in change management, adapting policies and processes for continual improvement and innovation.
- Created and maintained spreadsheets for use within departments to track necessary statistics.
Documentary Processor (Internship)
Bureau of Internal Revenue (BIR RDO 103)
12.2014 - 03.2015
- Reviewed and processed documents while ensuring accuracy and compliance with office procedures.
- Maintained organized records and ensured proper documentation management.
- Demonstrated strong attention to detail by identifying and correcting errors in documentation.
- Performed quality checks and followed written procedures to ensure accuracy and completeness of record
Education
Bachelor of Science - Business Administration Major in Marketing Management
New Northern Mindanao Colleges, Inc.
Cabadbaran City, ADN01-2015
Skills
Quality assurance monitoring
Call listening and evaluation
Customer experience management
Process improvement
Documentation accuracy
Escalation handling
Customer service excellence
Active listening skills
Comprehension and analysis
Problem solving
Reservation system management
Booking modification processing
Email and Chat Support
Microsoft Office / Google Workspace
Attention to Detail
Communication Skills
Returns and Refunds
Accomplishments
- Consistently ranked among the top-performing agents during my tenure as an Account Specialist, maintaining high performance, quality, and customer satisfaction standards.
- Recognized for delivering consistent and reliable customer service while handling complex customer concerns and escalations.
- Selected to join the Forbes High Touch Team as a Reservation Specialist, supporting Forbes Hotels and VIP guests.
- Consistently achieved perfect quality scores every month, demonstrating strong attention to detail, professionalism, and adherence to high service standards.
- Trusted to handle VIP and high-value guest interactions, ensuring personalized, accurate, and exceptional service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Interests
Learning new tools and systems and improving my skills
Watching Korean dramas and movies
Visiting places I have yet to explore
Quote
Don't let the fear of losing be greater than the excitement of winning.
Robert Kiyosaki
Timeline
Reservation Specialist
Travel Outlook (US-Based Account)
08.2025 - 07.2026
Account Specialist
Intelogix Philippines (US-Based Account)
09.2021 - 07.2025
Admin Assistant and Secretary
Carloabel Mini-Sawmill Local
12.2015 - 06.2016
Documentary Processor (Internship)
Bureau of Internal Revenue (BIR RDO 103)
12.2014 - 03.2015
Bachelor of Science - Business Administration Major in Marketing Management
New Northern Mindanao Colleges, Inc.