Mary Jhoan Macunan
Virtual Assistant
Pasig City
Summary
Dynamic business owner with a proven track record at JBermas Virtual Assistance Services, excelling in customer relations and staff management. Expert in project management and employee training, I consistently enhance operational efficiency and foster team collaboration, achieving exceptional results under tight deadlines while maintaining high standards of service quality.
Motivated business professional bringing 2 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in 3 and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Lead Generation Specialist
Law Firm
05.2023 - 12.2025
- Collaborated with teams to ensure accurate lead tracking and timely follow-ups, enhancing overall client's experience and satisfaction.
- Entered data into Google sheet, ensuring accuracy and uniformity.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
Project Manager
BEHOLD ENTERPRISE LLC
Pasig City
05.2021 - 12.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Maintained open communication by presenting regular updates on project status to clients
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Business Owner
JBermas Virtual Assistance Services
Pasig City
05.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Data Entry Clerk
A2B
California
01.2021 - 05.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Editing Worksheets
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in worksheet
HR Assistant
Gjec
Pasig City
10.2020 - 01.2021
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
HR Officer
GTB Manda Corp
Pasig City
09.2019 - 09.2020
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Do bank errands, timekeeping, payroll
HR Officer/Assistant Store Supervisor
Hallie's Kitchenette
Pasig City
12.2017 - 07.2019
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Do bank errands, timekeeping, payroll
- Acted as liason, processing permits ( Building Permit, Business Permits) and mandatory benefits such as SSS, HDMF, Phic
- Conducted store inventories once per quarter.
Admin Assistant/Cashier/Receptionist
Rooms 498
Mandaluyong City, NCR
11.2012 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Frontline
Jungle Gym
kiulap, Brunei darussalam
04.2008 - 04.2009
- Developed strong bonds with each child, creating a sense of security within the area.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed and monitoring kids while playing and ensuring thta no one gets hurt
Education
Bachelor of Science - Computer Science
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Customer relations
Employee training
Project management
Negotiation and persuasion
Team collaboration and leadership
Staff hiring
Bookkeeping
Human resources management
Problem-solving
Team collaboration
Timeline
Lead Generation Specialist
Law Firm
05.2023 - 12.2025
Project Manager
BEHOLD ENTERPRISE LLC
05.2021 - 12.2025
Business Owner
JBermas Virtual Assistance Services
05.2021 - Current
Data Entry Clerk
A2B
01.2021 - 05.2021
HR Assistant
Gjec
10.2020 - 01.2021
HR Officer
GTB Manda Corp
09.2019 - 09.2020
HR Officer/Assistant Store Supervisor
Hallie's Kitchenette
12.2017 - 07.2019
Admin Assistant/Cashier/Receptionist
Rooms 498
11.2012 - 09.2016
Frontline
Jungle Gym
04.2008 - 04.2009
Bachelor of Science - Computer Science
Jose Rizal University
04.2001 -
High School Diploma -
Jose Rizal University
04.2001 -