Marygrace Arendain
Makati
Summary
Dynamic Customer Service Representative with Teleperformance Ayala Philippines, adept at resolving conflicts and managing operational disruptions. Proficient in GDS platforms like Amadeus, demonstrating strong communication skills and attention to detail. Successfully handled escalated calls, ensuring customer satisfaction while maintaining company standards in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance Ayala Philippines
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed flight cancellations, schedule adjustments, and operational disruptions.
- Arranged accommodations, transportation, and activity bookings.
- Resolved customer complaints in flights and hotels and other products with empathy and assurance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Experienced with working on GDS platforms like Amadeus and Farelogix.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor Of Business Administration And Management - Operations Management
STI COLLEGE BALAYAN
Balayan, Batangas07.2023
Skills
Skilled in GDS such as Amadeus and Farelogix
Good English communication skills
Kin to details
Can work multitasking
Certification
The Travel Industry Council of Ontario (TICO)
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Teleperformance Ayala Philippines
09.2023 - Current
Bachelor Of Business Administration And Management - Operations Management
STI COLLEGE BALAYAN
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