Phillip Maghanoy

- Performs inbound and outbound calls

- Servicing Cars, Tour, Flights and Hotels

Servicing Inbound Call and Chat as well as in a Backoffice Department for a Hotel Product.

As a Quality Control Specialist, I'm dedicated to maintaining high service standards. I conduct monthly assessments, create detailed DSAT/CSAT reports, and perform spot checks to streamline processes. Proficient in accurate data reporting, I collaborate with teams for data-driven decisions, emphasizing a continuous improvement mindset.

As a Knowledge Analyst, I specialize in precise data analysis and crafting clear reports for effective communication. Collaborating seamlessly, I focus on timely knowledge distribution and strategic gap analysis. Leading comprehensive testing of new functionalities, I provide valuable insights to refine features. My skills include advanced data analysis, clear communication, strategic gap analysis, testing, and a commitment to continuous improvement.