MARY CLAIRE F. DOMINGO
Angono Rizal
Summary
Reliable employee seeking content moderation / customer service / office job position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in content moderation / customer service / office job position. Ready to help team achieve company goals.
Dedicated in all aspect, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Content Moderator
TaskUs Inc
Antipolo Rizal
05.2022 - Current
- Used content management system to analyze user engagement and website traffic metrics
- Managed content distribution to online channels and social media platforms
- Approved, reviewed and edited content flowing to website
- Maintained content marketing calendar to schedule creation and delivery deadlines
- Utilized analytics and site metrics to determine areas of improvement
- Streamlined functions by developing and implementing processes and task management ticket systems
- Collaborated with marketing and design teams to develop and plan site content, layout and style
- Conducted regular content audits to identify gaps and redundancies of content
- Directed content of website by gathering information and integrating data from other departments
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines
Chat Support Representative
Concentrix CVG Phil.
Mandaluyong
08.2021 - 05.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures
- Asked open-ended questions to determine which products or services would be best fit for customer's needs
- Assisted team leader with coaching and mentoring of new employees
- Worked closely with each customer to carefully resolve issues within timely fashion
- Documented all customer information accurately in computer system, providing dated notes for future reference
- Cultivated relationships with new customers and maintained good partnerships with existing clients
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day
Customer Service Representative
Concentrix CVG Phil
Quezon City
03.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
- Recorded account information to open new customer accounts
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Processed customer adjustments to maintain financial accounts
- Updated account information to maintain customer records
- Recommended products to customers, thoroughly explaining details
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services and company information
Education
Bachelor of Science - Nursing
UNIVERSIDAD DE MANILA
Metro Manila 01.2016 - 01.2018
Some College (No Degree) - Food And Beverages
Philippine Womens University
Metro Manila 01.2019 - 01.2010
Skills
Constant Contact
Reading books, travelling, cooking, watching series/movies
I have read multiple novel from the authors Colleen Hoover, J.K Rowling, Stephen King and more..
Have traveled within the country (Philippines) such as Palawan, Siargao, Cebu, Davao and more.
I watch some series and movies, my favorites were the ones that has twisted, mystery and horror and mind blowing ending kind such as, Dexter, Prison Break, Hannibal, Silence of the Lambs, The Butterfly effect and so on.
I Live Cooking, I cooked different meals for my family specially their favorites and I know a bit of baking as dessert.
Timeline
Content Moderator
TaskUs Inc
05.2022 - Current
Chat Support Representative
Concentrix CVG Phil.
08.2021 - 05.2022
Customer Service Representative
Concentrix CVG Phil
03.2020 - 08.2021
Some College (No Degree) - Food And Beverages
Philippine Womens University
01.2019 - 01.2010
Bachelor of Science - Nursing
UNIVERSIDAD DE MANILA
01.2016 - 01.2018
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