Benz Ryan Blancia
Iloilo City
Summary
Enthusiastic Virtual Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and in training. Motivated to learn, grow and excel in virtual assistance.
Overview
3
3
years of professional experience
Work History
Content Moderator
conectys philippines
Iloilo City
02.2020 - Current
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Utilized analytics and site metrics to determine areas of improvement.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Partnered with IT support to troubleshoot and address platform issues.
- Collaborated with team members to achieve target results.
CSR
hinduja global solutions
Iloilo City
09.2019 - 12.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Bachelor of Science - Nursing
University of Saint Agustine
Iloilo City 06.2020 - 06.2020
Skills
SEO best practices
Content editing
Graphic design
Google Analytics
Research
Wordpress
Social Media administration
Content sourcing
Constant Contact
Contractor Management
GoToMeeting
Planning and coordination
Staff leadership and supervision
[Type] online platforms knowledge
Copywriting and editing
Team collaboration
[Type] media expertise
Computer literate
Complaint resolution
Report preparation
Administrative support
Technical Support
Receiving support
Medical terminology knowledge
Professional telephone demeanor
Service standard compliance
Timeline
Bachelor of Science - Nursing
University of Saint Agustine
06.2020 - 06.2020
Content Moderator
conectys philippines
02.2020 - Current
CSR
hinduja global solutions
09.2019 - 12.2022