MARY CAROLYN SALCEDO
Dasmarinas,CAV
Summary
Accomplished Healthcare Support Professional with over 8 years of experience in health insurance, medical claims, and patient coordination. Expertise in appointment scheduling, EMR/EHR documentation, and insurance verification enhances operational efficiency. Committed to maintaining confidentiality and delivering exceptional patient communication in fast-paced medical settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Virtual Assistant – Real Estate (Remote)
Self Employed
Remote
06.2022 - 12.2022
- Initiated conversations with potential clients to generate interest
- Assessed leads and collected relevant customer information
- Executed follow-up communications with potential customers
- Addressed customer objections and responded to inquiries
- Fulfilled set daily and weekly performance goals
Customer Service Representative (Healthcare Scheduler)
EXL
Pasay City
09.2020 - 04.2022
- Addressed health insurance and medical claims inquiries to resolve patient concerns
- Verified patient eligibility and coverage benefits to ensure proper access to care
- Facilitated prior authorization requests to expedite patient treatment approvals
- Updated patient and claim records with accuracy
- Maintained high customer satisfaction and compliance standards
Data Encoder
SA Rivendell
Pasay City
01.2020 - 07.2020
- Ensured reliable document data management for accuracy
- Protected sensitive information to ensure its accuracy and confidentiality
- Developed and implemented efficient digitization workflows for project documentation.
- Led training sessions for team members on digital asset management systems.
- Streamlined data entry processes to enhance accuracy and reduce turnaround times.
Healthcare CSR
TeleTech / Conduent/ Callmax Solutions
MOA / Imus
01.2016 - 01.2020
- Assisted patients, referral sources, and medical offices with inquiries to ensure seamless care coordination
- Processed health insurance claims and documentation to facilitate timely reimbursements and patient access to services
- Communicated with insurance companies for approvals and verifications to ensure compliance with coverage requirements
- Maintained detailed and accurate system records
- Improved service efficiency through continuous learning
Education
Bachelor of Science - Physical Therapy
De La Salle University
DasmariñasSkills
- Lead Management
- Lead qualification
- Email Management
- Virtual Office Management
- Time management
- Patient communication
- Data Privacy Practices
- Communication management
Certification
- Informatics – Certified
- Call Center Training – Completed
- HIPAA Certificate - Completed
OTHER WORK EXPERIENCE
- Office Staff / Payroll Assistant – RFGF Construction (2014–2015)
- Brand Ambassador – Youthopia (2014)
- Freelance Choreographer (2012–2013)
Timeline
Virtual Assistant – Real Estate (Remote)
Self Employed
06.2022 - 12.2022
Customer Service Representative (Healthcare Scheduler)
EXL
09.2020 - 04.2022
Data Encoder
SA Rivendell
01.2020 - 07.2020
Healthcare CSR
TeleTech / Conduent/ Callmax Solutions
01.2016 - 01.2020
Bachelor of Science - Physical Therapy
De La Salle University