MARY ANNE UDAL

• Posts and sells cars, SUV and the like through online pages and FB Marketplace. Minimum of 3 new post daily, and 2 sold cars weekly.
• Sends update to regular clients for new promos and on-hand units for sale.
• Ensures clients' satisfaction and aim to have repeat sales from them as well as referrals.
• Furnish copies of legal documents such as Deed of Sale, Receipts, Registration etc.
• Collects payment or assists in financing /installment application.
• Maintains good relationship with co-agents, managers and superiors.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Assisted clients in selecting suitable insurance packages, ensuring complete understanding of coverage and benefits offered.
• Increased customer satisfaction by providing personalized service and addressing specific needs.
• Maintained detailed records of all transactions for accurate reporting purposes, contributing to improved overall financial performance tracking measures.
• Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
• Monitored customers for signs of security concerns and escalated issues to management.

Determined and established Customer's identification of each new accounts approximately 7 daily.

• Identified upselling and cross-selling opportunities, contributing to increased sales.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Fostered positive team environment, contributing to higher staff retention rates.
• Collaborated with product team to communicate customer feedback, leading to improved product offerings.
• Reduced issue resolution time by streamlining communication between departments.
• Educated customers about billing, payment processing and support policies and procedures.
• Mentored junior associates, fostering professional growth helping them reach their full potential resulting to increased production.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Received, examined and processed checking and savings deposits.
• Identified counterfeit currency.
• Answered basic customer inquiries regarding interest rates, service charges and account histories.
• Referred customers to the proper department for issues that cannot be resolved at the teller line.
• Accepted loan payments: verified payment amount and issue receipts.
• Balanced drawer daily, including periodic batching of cashed checks.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
• Educated approximately 5 - 10 customers daily on use of banking website and mobile apps resulting to reduced client queue in the bank.

• Reconciling 3 - 5 accounts.
• Requesting disbursements;
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Protects organization's value by keeping information confidential.
• Handles approximately 5 - 7 Executives' payroll;
• Supported audit processes by providing accurate documentation and addressing auditor inquiries promptly.
• Trained 3 new team members on accounting software and processes, promoting consistent practices across the department.
• Provided journal entries and performed accounting on accrual basis.