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MARTIN ANTHONY R. JAYME
Lapu-lapu City
Summary
Highly motivated and experienced airport supervisor with a proven track record of successfully managing airport operations and ensuring a seamless travel experience for passengers. Skilled in coordinating with various departments, implementing safety protocols, and resolving customer issues. Committed to delivering exceptional service and maintaining a high level of efficiency.
Overview
17
17
years of professional experience
32
32
Certification
Work History
Supervisor Airport Services
Emirates
03.2016 - 08.2025
- Experienced customer/passenger service representative. Handled more complex customer inquiries, mentored junior team members, and assumed a more active role in strategy. Completed several trainings abroad, and became a dedicated staff member of Lufthansa and Oman Air. (Attached certificate for your perusal.)
Customer Care Agent
Qatar Aviation Services
03.2013 - 04.2014
Deliver excellent services at the airport, helping create a stress-free environment for customers traveling with Qatar Airways. Ensure passengers receive total quality service and adhere to the safety policy and security standards of the company. Completed several trainings abroad and became a dedicated staff member of Lufthansa and Oman Air.
Passenger Service Agent
Cebu Pacific Air
01.2007 - 02.2013
Ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Assist passengers during check-in, boarding, and disembarkation. Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance. Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Education
Bachelor of Science - Operations Management
Cebu Institute of Technology - University
Skills
- Client support
- Analytical problem-solving
- Strategic decision making
- Collaborative teamwork
- Regulatory compliance oversight
- Skilled professional
- Effective time management
- Team leadership
- Strong verbal and written communication
- Operations management
References
Raymundo Hicarte / Airport Services Manager / raymundo.hicarte@emirates.com / +63 949 884 5147, +6332 494 7658 / Emirates
Ellalien Vergara Bacolod / Key Account Manager / ellalien.vergara@onednata.com / +63927 150 8466 / DNATA
Personal Information
Certification
- NAJM Appreciations (Safety Reporting)
- NAJM Appreciations (Customer Service)
- NAJM Appreciations (Team Award)
- Trainer Approval Programme
- Aviation Security
- AVSEC Certification Exam
- Awareness to Persons With Disabilities
- Basic Airline Security Course
- Crisis Response - Introduction to Station Immediate Response Team
- Crisis Response -Emergency Response Planning (ERP) Awareness
- Dangerous Goods-Ground Dispatch Load PLanner & Master FIT 4.1.G
- Dangerous Goods for Passenger Handling (Category 9)
- Dangerous Goods-Passenger and Crew Handling staff FITF4.1.F
- Data Privacy Basics
- DPO - Privacy Outlook and Labelling
- Emirates Aircraft Turnaround Supervision
- Emirates Airside Safety
- Emirates Baggage Services Standards and Systems
- EOI - Customer Handling
- Fit to Fly - Emirates Airport Services
- Fundamentals of Human Factors
- PCI DSS - Securing Point of Sale Devices
- Protecting Payment Card Information
- Safe ULD Handling
- Safety Risk Management for Outstations
- Safety Risk Management for SMS
- Wildlife Trafficking
- Certification Lufthansa
- Certification Oman Air
- Standard First Aid Training
- Hands only CPR
- Basic Occupational Safety and Health Training
- Filipino Brand of Service Excellence
- Security and Safety Awareness Seminar
- Passenger Assesment, Fraudulent Document and Impostor Detection Course
- FedEx International Courier Course
Certifications/Awards
08-2024
Accomplishments
- Recognized for outstanding performance and leadership, resulting in a promotion from Airport Services Agent to Supervisor Airport Services.
- Successfully completed rigorous training and assessment to become a certified instructor in Emirates Ramp Operations Training.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsStock Options / Equity / Profit SharingCompany CultureQuote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Software
Canva Essential Training
Canva for Web and Digital Design Projects
Canva Magic Studio Elevate Digital Content with AI
Languages
English
Advanced (C1)
Interests
Passionate about continuous learning and professional development in aviation industry
Eager to expand my skill set and knowledge by embracing new challenges in Customer Service industry
Interested in collaborative team environments and innovative problem-solving
Confident in my ability to transfer core skills and thrive in dynamic, fast-paced environments
Timeline
Supervisor Airport Services
Emirates
03.2016 - 08.2025
Customer Care Agent
Qatar Aviation Services
03.2013 - 04.2014
Passenger Service Agent
Cebu Pacific Air
01.2007 - 02.2013
Bachelor of Science - Operations Management
Cebu Institute of Technology - University
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