Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
MARTIN ANTHONY R. JAYME

MARTIN ANTHONY R. JAYME

SUPERVISOR AIRPORT SERVICES
Lapu-lapu City

Summary

Highly motivated and experienced airport supervisor with a proven track record of successfully managing airport operations and ensuring a seamless travel experience for passengers. Skilled in coordinating with various departments, implementing safety protocols, and resolving customer issues. Committed to delivering exceptional service and maintaining a high level of efficiency.

Overview

19
19
years of professional experience
36
36
Certifications

Work History

Supervisor Airport Services

Emirates
03.2016 - 08.2025
  • Experienced customer/passenger service representative. Handled more complex customer inquiries, mentored junior team members, and assumed a more active role in strategy. Completed several trainings abroad, and became a dedicated staff member of Lufthansa and Oman Air. (Attached certificate for your perusal.)

Customer Care Agent

Qatar Aviation Services
03.2013 - 04.2014

Deliver excellent services at the airport, helping create a stress-free environment for customers traveling with Qatar Airways. Ensure passengers receive total quality service and adhere to the safety policy and security standards of the company. Completed several trainings abroad and became a dedicated staff member of Lufthansa and Oman Air.

Passenger Service Agent

Cebu Pacific Air
01.2007 - 02.2013

Ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Assist passengers during check-in, boarding, and disembarkation. Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance. Ensure compliance with security procedures and protocols, including screening passengers and luggage.

Education

Bachelor of Science - Operations Management

Cebu Institute of Technology - University
04.2001 -

Skills

  • Client support
  • Analytical problem-solving
  • Strategic decision making
  • Collaborative teamwork
  • Regulatory compliance oversight
  • Skilled professional
  • Effective time management
  • Team leadership
  • Strong verbal and written communication
  • Operations management

References

Raymundo Hicarte / Airport Services Manager / raymundo.hicarte@emirates.com / +63 949 884 5147, +6332 494 7658 / Emirates


Ellalien Vergara Bacolod / Key Account Manager / ellalien.vergara@onednata.com / +63927 150 8466 / DNATA

Certification

NAJM Appreciations (Safety Reporting)

Timeline

DPO - Privacy Outlook and Labelling

11-2025

Trainer Approval Programme

04-2025

Crisis Response -Emergency Response Planning (ERP) Awareness

03-2025

Daengerous Goods-Ground Dispatch Load PLanner & Master FIT 4.1.G

03-2025

Fundamentals of Human Factors

01-2025

NAJM Appreciations (Safety Reporting)

08-2024

Dangerous Goods-Passenger and Crew Handling staff FITF4.1.F

08-2024

PCI DSS - Securing Point of Sale Devices

07-2024

Protecting Payment Card Information

07-2024

Safe ULD Handling

07-2024

Filipino Brand of Service Excellence

09-2023

Aviation Security

08-2023

Wildlife Trafficking

07-2023

EOI - Customer Handling

06-2023

Basic Occupational Safety and Health Training

05-2023

Fit to Fly - Emirates Airport Services

03-2023

Emirates Aircraft Turnaround Supervision

01-2023

Awareness to Persons With Disabilities

11-2022

Dangerous Goods for Passenger Handling (Category 9)

10-2022

Emirates Baggage Services Standards and Systems

10-2022

Emirates Airside Safety

08-2022

Standard First Aid Training

06-2022

Hands only CPR

06-2022

Security and Safety Awareness Seminar

03-2022

Crisis Response - Introduction to Station Immediate Response Team

07-2021

Safety Risk Management for Outstations

12-2020

Data Privacy Basics

11-2019

Passenger Assesment, Fraudulent Document and Impostor Detection Course

04-2018

Basic Airline Security Course

06-2016

Safety Risk Management for SMS

05-2016

NAJM Appreciations (Customer Service)

04-2016

AVSEC Certification Exam

04-2016

Supervisor Airport Services

Emirates
03.2016 - 08.2025

NAJM Appreciations (Team Award)

02-2016

Certification Lufthansa

04-2014

Certification Oman Air

04-2014

Customer Care Agent

Qatar Aviation Services
03.2013 - 04.2014

Passenger Service Agent

Cebu Pacific Air
01.2007 - 02.2013

FedEx International Courier Course

03-2006

Bachelor of Science - Operations Management

Cebu Institute of Technology - University
04.2001 -

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MARTIN ANTHONY R. JAYMESUPERVISOR AIRPORT SERVICES