MARTIN ANTHONY R. JAYME
SUPERVISOR AIRPORT SERVICES
Lapu-lapu City
Summary
Highly motivated and experienced airport supervisor with a proven track record of successfully managing airport operations and ensuring a seamless travel experience for passengers. Skilled in coordinating with various departments, implementing safety protocols, and resolving customer issues. Committed to delivering exceptional service and maintaining a high level of efficiency.
Overview
19
19
years of professional experience
36
36
Certifications
Work History
Supervisor Airport Services
Emirates
2016.03 - 2025.08
- Experienced customer/passenger service representative. Handled more complex customer inquiries, mentored junior team members, and assumed a more active role in strategy. Completed several trainings abroad, and became a dedicated staff member of Lufthansa and Oman Air. (Attached certificate for your perusal.)
Customer Care Agent
Qatar Aviation Services
2013.03 - 2014.04
Deliver excellent services at the airport, helping create a stress-free environment for customers traveling with Qatar Airways. Ensure passengers receive total quality service and adhere to the safety policy and security standards of the company. Completed several trainings abroad and became a dedicated staff member of Lufthansa and Oman Air.
Passenger Service Agent
Cebu Pacific Air
2007.01 - 2013.02
Ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Assist passengers during check-in, boarding, and disembarkation. Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance. Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Education
Bachelor of Science - Operations Management
Cebu Institute of Technology - University
2001.04 -
Skills
- Client support
- Analytical problem-solving
- Strategic decision making
- Collaborative teamwork
- Regulatory compliance oversight
- Skilled professional
- Effective time management
- Team leadership
- Strong verbal and written communication
- Operations management
References
Raymundo Hicarte / Airport Services Manager / raymundo.hicarte@emirates.com / +63 949 884 5147, +6332 494 7658 / Emirates
Ellalien Vergara Bacolod / Key Account Manager / ellalien.vergara@onednata.com / +63927 150 8466 / DNATA
Certification
NAJM Appreciations (Safety Reporting)
Timeline
DPO - Privacy Outlook and Labelling
2025-11
Trainer Approval Programme
2025-04
Crisis Response -Emergency Response Planning (ERP) Awareness
2025-03
Daengerous Goods-Ground Dispatch Load PLanner & Master FIT 4.1.G
2025-03
Fundamentals of Human Factors
2025-01
NAJM Appreciations (Safety Reporting)
2024-08
Dangerous Goods-Passenger and Crew Handling staff FITF4.1.F
2024-08
PCI DSS - Securing Point of Sale Devices
2024-07
Protecting Payment Card Information
2024-07
Safe ULD Handling
2024-07
Filipino Brand of Service Excellence
2023-09
Aviation Security
2023-08
Wildlife Trafficking
2023-07
EOI - Customer Handling
2023-06
Basic Occupational Safety and Health Training
2023-05
Fit to Fly - Emirates Airport Services
2023-03
Emirates Aircraft Turnaround Supervision
2023-01
Awareness to Persons With Disabilities
2022-11
Dangerous Goods for Passenger Handling (Category 9)
2022-10
Emirates Baggage Services Standards and Systems
2022-10
Emirates Airside Safety
2022-08
Standard First Aid Training
2022-06
Hands only CPR
2022-06
Security and Safety Awareness Seminar
2022-03
Crisis Response - Introduction to Station Immediate Response Team
2021-07
Safety Risk Management for Outstations
2020-12
Data Privacy Basics
2019-11
Passenger Assesment, Fraudulent Document and Impostor Detection Course
2018-04
Basic Airline Security Course
2016-06
Safety Risk Management for SMS
2016-05
NAJM Appreciations (Customer Service)
2016-04
AVSEC Certification Exam
2016-04
Supervisor Airport Services
Emirates
2016.03 - 2025.08
NAJM Appreciations (Team Award)
2016-02
Certification Lufthansa
2014-04
Certification Oman Air
2014-04
Customer Care Agent
Qatar Aviation Services
2013.03 - 2014.04
Passenger Service Agent
Cebu Pacific Air
2007.01 - 2013.02
FedEx International Courier Course
2006-03
Bachelor of Science - Operations Management
Cebu Institute of Technology - University
2001.04 -