Marlo Gubatanga
IT Technical Support Specialist
Panabo
Summary
At Rezayat Group, I excelled as an IT Technical Support Specialist, adeptly managing IT assets and significantly reducing support tickets by proactively maintaining systems. Skilled in Operating System Support and effective problem-solving, I ensured technology alignment with business needs, enhancing connectivity and security infrastructure efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT Technical Support Specialist
Rezayat Group Ltd. RITCCO Dept.
Al Khobar
03.2012 - 05.2019
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Surveillance Security System.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Technical Staff
VM Security Technologies
Davao City
04.2011 - 02.2012
- Enhanced product performance through thorough analysis of user feedback, leading to targeted improvements in functionality and usability.
- Enhanced team collaboration by streamlining communication channels and fostering positive work environment.
- Streamlined operations by automating repetitive tasks, resulting in reduced manual workloads and increased efficiency.
- Maintained up-to-date documentation on all aspects of assigned projects ensuring easy access to information for future reference.
- Delivered high-quality products on schedule by consistently meeting deadlines and exceeding customer expectations.
- Implemented automated testing procedures to ensure highest level of software quality and reliability.
Computer Technician
U-High Solutions, Inc.
Davao City
12.2010 - 03.2011
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Information Technology
DMMA COLLEGE OF SOUTHERN PHILIPPINES
Tigatto Road, Buhangin, Davao City, 8000 Davao Del 06.2004 - 03.2008
Skills
Operating System Support
Timeline
IT Technical Support Specialist
Rezayat Group Ltd. RITCCO Dept.
03.2012 - 05.2019
Technical Staff
VM Security Technologies
04.2011 - 02.2012
Computer Technician
U-High Solutions, Inc.
12.2010 - 03.2011
Bachelor of Science - Information Technology
DMMA COLLEGE OF SOUTHERN PHILIPPINES
06.2004 - 03.2008
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