Summary
Work History
Education
Skills
Skills - Apps And Tools
Software
Timeline
Generic
Aldrin Hortel

Aldrin Hortel

Medical Virtual Assistant
Panabo

Summary

Energetic and compassionate individual with knack for coordinating and organizing healthcare activities. Well-versed in medical terminology and patient care processes, ensuring smooth communication and efficient task management. Committed to enhancing patient experiences and supporting medical teams for optimal healthcare delivery.

Work History

Medical Coordinator

Teamficient
  • Overseeing administrative functions such as calendar management, scheduling, appointment setting, and maintaining accurate documentation and reports
  • Acting as a key point of contact for clients and stakeholders, fostering strong professional relationships to align with client goals and contribute to their business success
  • Coordinating resources and managing multiple medical accounts to ensure smooth and efficient execution of projects
  • Creating and maintaining detailed project plans to track progress, address challenges, and ensure timely completion of tasks for each account

Medical Virtual Assistant

Sutherland Global Services Inc.
  • Patient Intake & Referrals: Managing new patient registration and referrals
  • Appointment Management: Scheduling, cancellations, reminders, and calendar coordination
  • Medical Billing & Coding: Ensuring accurate coding and claim submission
  • EMR Management: Creating and updating patient charts in Epic, gGastro, and AdvancedMD
  • Insurance Verification: Confirming coverage, referrals, and cost checks
  • Fax Management: Sorting and sending medical records, referrals, and billing documents

Customer Service Representative

Horizon Blue Cross Blue Shield of New Jersey
  • Assisted healthcare providers with inquiries related to medical benefits, precertification's, referral requirements, and claim status
  • Investigated and resolved complex professional claim denials and payment issues in real-time
  • Maintained high levels of provider satisfaction by addressing concerns promptly and offering effective solutions
  • Handled escalated and sensitive medical-related concerns with professionalism and empathy
  • Collaborated with internal departments to ensure accurate information and efficient issue resolution

Education

Bachelor of Science - Computer Engineering

University of Mindanao

Skills

  • Effective Communication Skills
  • Effective Interpersonal Skills
  • Effective Time Management
  • Attention to Detail
  • Effective Time Management
  • Customer Support Expertise
  • Client Appointment Coordination
  • Calendar Coordination
  • Email Coordination
  • Strategic Decision Making
  • Team Leadership

Skills - Apps And Tools

  • MS Outlook and Office
  • Airtable
  • Google Workspace
  • Epic
  • GGastro
  • AdvanceMD
  • OpenDental
  • Asana
  • Canva

Software

MS Outlook and Offices

Airtable

Google Workspace

Epic

GGastro

AdvanceMD

OpenDental

Canva

Timeline

Medical Coordinator

Teamficient

Medical Virtual Assistant

Sutherland Global Services Inc.

Customer Service Representative

Horizon Blue Cross Blue Shield of New Jersey

Bachelor of Science - Computer Engineering

University of Mindanao

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Aldrin HortelMedical Virtual Assistant