MARK VENCENT SOLVERA
Pasig, Metro Manila,RIZ
Summary
Dynamic leader with a proven track record at WS & LANDIN INC, adept in operations management and team leadership. Excelled in enhancing store performance through effective inventory control and staff training, fostering a positive work environment. Skilled in customer service and cash management, consistently achieving significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Store Supervisor
WS & LANDIN INC
11.2023 - 04.2024
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Banquet Attendant
SUMMIT HOTEL TACLOBAN
10.2022 - 09.2023
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Contributed to successful events by efficiently setting up tables, chairs, linens, and place settings according to client specifications.
- Addressed any guest concerns or special requests, resulting in positive feedback from clients.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
Medical Secretary
BioMed Clinic
05.2019 - 08.2022
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
Education
Bachelor of Science - Hospitality Administration And Management
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines 04.2001 -
Skills
- Customer Service
- Inventory Management
- Staff Supervision
- Operations Management
- Documentation And Reporting
- Team Building and Leadership
- Employee Scheduling
- Delegating Work
- Cash Management
- Stock replenishment
- Employee Training
Certification
National Dabest Research and Development Congress
References
- Neil Marcus Cabral (Supervisor)
Email: Princeneilmarcus@gmail.com
contact number: 09271341051
- Miguel Ramirez (Supervisor in Training)
Email: ram.migs11@gmail.com
Contact number: 09393694726
- Anita Magaan Terrell (General Manager)
Email: anitaterrell.realestate@gmail.com
contact number: 520-609-4290
Timeline
Store Supervisor
WS & LANDIN INC
11.2023 - 04.2024
Banquet Attendant
SUMMIT HOTEL TACLOBAN
10.2022 - 09.2023
National Dabest Research and Development Congress
10-2022
Career opportunities in the Hospitality Industry
06-2022
Potential to professional: the Hospitality and Tourism Industry's Undiscovered Possibilities
06-2022
Medical Secretary
BioMed Clinic
05.2019 - 08.2022
Senior Red Cross youth Volunteer
06-2015
Bachelor of Science - Hospitality Administration And Management
Eastern Visayas State University
04.2001 -
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