Mark Leilan Tanglao

Administrative and Marketing Assistant, Automation Agency

Social Media Management: Monitored and managed social media accounts, scheduled posts, and engaged with followers to boost brand presence.

CRM Management: Maintained and updated customer relationship management (CRM) systems to ensure accurate and up-to-date customer information.

Content Creation: Created and curated high-quality engaging content for email marketing, social media, and blog posts, aligning with brand voice and marketing goals. Incorporated multimedia elements such as images, videos, and infographics to enhance content appeal. Continuously optimized content based on performance metrics and audience feedback to maximize reach and effectiveness.

Collaborative Projects: Collaborated with all team members to ensure cohesive and successful group efforts.

Financial Reporting: Prepared comprehensive financial income reports and summaries, including monthly, quarterly, and annual reports.

Website Blog Management: Maintained and updated website blogs, including content updates and troubleshooting.

Weekly Spot Checks and Project Goals Completion Report: Conducted weekly spot checks to monitor campaign performance, identify issues, and ensure adherence to quality standards. Prepared project goals completion reports detailing progress, achievements, and challenges for internal review and client communication.

Graphic and Video Creation: Designed graphics, visuals, and videos for product promotion and marketing campaigns, ensuring compelling and visually appealing content.

Timesheet Management: Monitored and tracked employee timesheets to ensure accurate time recording.Verified that all employees are rendering sufficient work hours according to their schedules and contracts.

Lead Generation: Identified potential clients and generate leads through lead generation software and various channels, including online research, social media, and networking.

Email and Phone List Scrubbing: Cleaned and maintained email and phone contact lists to ensure accurate and up-to-date information. Removed duplicate, incorrect, or outdated contact details.Verified the accuracy of contact information through research and validation techniques.

Software Proficiency:

• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Google Workspace: Gmail, Google Calendar, Google Drive, Google Docs, Sheets, Slides
• Project Management: Monday.com, Trello, Asana, Dropbox
• Communication: Skype, Zoom
• Customer Relationship Management (CRM): Salesforce, Keap (formerly Infusionsoft)
• Video Editing: Chopcast, Vizard.AI, GrooveVideos, FlexClip
• Design and Multimedia: Canva, Kimp360, VidyoAI, Viddyoze
• Lead Generation: Local Leader, Targetron, LinkedIn Sales Navigator, Clodura, LeadRocks
• Content Management: WordPress

• 2017-05 - 2021-08 Team Lead for Regulatory Affairs, Regulatory Publishing
  iMED Global Solutions
  • Project tracking, attended SME Meetings and overall team management
  • Provided training support to all publishers on need basis -
  • Responsible for the building, publishing, archiving activities and associated tasks for assigned Regulatory submissions within agreed timelines
  • Adherence to quality control procedures and standards related to submission publishing
  • Adherence to the appropriate use of document management systems, publishing and validation tools, through the use of working practices and quality control steps to ensure Regulatory compliance
  • Supported other team members with submission workload when necessary to provide flexible support for the submissions portfolio
  • Supported global/local teams by completing tasks assigned by submission coordinators
  • Adherence to Pfizer compliance standards

• 2016-06 - 2017-04 Copy Development Project Manager
  iMED Global Solutions
  • Maintained knowledge of labeling regulations and corporate directives impacting product labelling
  • Compared artwork against source documents and/or previous artwork versions, if applicable and calls out new copy
  • Managed all aspects of project assessment to deploy the process improvement and software support within the business
  • Managed areas to provide solutions and resolve issues for managed projects
  • Maintained knowledge of existing labelling software programs used in production
  • Maintained knowledge of SOPs related to job function
  • Developed and maintain labelling documentation as required - Route artwork for review and proof reading
  • Followed up as necessary with approvers of labelling / packaging documentation
  • Tracked color standard development, approval and distribution to incoming QA inspection sites
  • Confirmed content is consistent between graphic panels, tables, illustrations and legends
  • Managed training of new users when necessary

• Monitored project LINK status by ensuring pertinent project requirements are enforced and by preparing status reports, and provide advice to management on needed actions
  • Responsible for routing approved label artwork in Cocoon into label specification in GSS
  • Ensured key product information are maintained across J&J system (Optiva,Global Specification System, SAP)
  • Supported LINK project by collecting and coordinating with AP site LINK core team members for key product data collection
  • Compiled and analyze the accuracy of the key product information prior to the system update

• Supervised and managed production operations to ensure achievement of production plans to the required cost, quality, and safety standards
  • Accomplished daily foaming output and technical reports
  • Reviewed batch records issue and revise Standard Operating Procedures (SOPs) and other documents in accordance to Process Control Standards
  • Coordinated with the Research and Development team regarding any new prospective products
  • Participated in ISO audits and other internal quality and in-process audits

• Assisted production supervisor during production, records machine parameters and accomplish various technical foaming reports
  • Trained in operation of Hennecke foaming machine
  • Implemented and enforced manufacturing process control standards to ensure good built-in quality procedures are being carried out

• Conducted physical testing on polyurethane, evaluate foam samples for product development and generate testing reports
  • Conducted lab-scale foaming for raw material testing
  • Accomplished daily foaming output and technical reports

• Conducted batch testing of detergents raw materials
  • Conducted chemical testing on detergent products per batch production
  • Generated daily laboratory reports, certificate of analysis for raw materials and other technical reports