DANIELLE CAAYA
IMUS
Summary
Dynamic Senior Patient Service Representative with Conifer Healthcare Solutions, recognized for exceptional communication and strong interpersonal skills. Successfully resolved customer complaints and enhanced patient engagement, contributing to a reputation for outstanding service. Proven ability to multitask and lead teams, ensuring quality assurance in all interactions.
Overview
4
4
years of professional experience
Work History
Senior Patient Service Representative
Conifer Healthcare Solutions
08.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Teleperformance
07.2021 - 07.2023
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Office Administration
Cavite State University
Imus, Province Of Cavite, Philippines08-2022
Skills
- Strong interpersonal skills
- Exceptional communication
- Verbal and written communication
- Multitasking and organization
- English fluency
- Team leadership
- Quality assurance
- Phone and email etiquette
- Training coordination
Timeline
Senior Patient Service Representative
Conifer Healthcare Solutions
08.2023 - Current
Customer Service Representative
Teleperformance
07.2021 - 07.2023
Bachelor of Science - Office Administration
Cavite State University
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