Pet Wellness and Animal Rights Advocate
Mark Junell C. Domingo
Customer Service Expert And Mentor
Nusa Dua Farm Estates, Tanza, Cavite
Summary
Dedicated employee exemplifying expertise in various fields and tasks. Addressing customer pain points with outgoing, positive demeanor and proven skills in establishing rapport. Specialize in quality, speed and process optimization. Mentor newly hired employee transitioning from training to the production floor imparting in-depth knowledge and display best practices. Cultivates motivation and encourage dedication to contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships with fun way of making learning uniquely interesting.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Expert
Sutherland Global Services
Taguig City
11.2019 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer accounts and carefully balancing customer and clients bests interest.
Customer Service Mentor
Sutherland Global Services
Taguig City
02.2021 - 07.2022
- Utilized techniques in maximizing knowledge transfer to new hires
- Developed independence and confidence to new hires
- Simplified and aligned teaching strategies for intensive coverage of product specifics according to new hires learning preferences and potentials
- Touched based overall company experience, expectations and cultures
Special Program for Employment of Students
OJT and Placement Services - City Government of Makati
Makati
09.2019 - 11.2019
- Provided clerical support on office's routine operations
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Accommodating clients in person, virtual and over the phone inquiries and determine proper handling and SOP
- Managed documentations needed for SPES Payroll
Data Encoder and Production Technician
Harrington Reverse Logistics (formerly HMR) - Central Warehouse Philippines Inc
Muntinlupa City
09.2016 - 03.2017
- Performed complex segregation of products/items according to status
- Determined maintenance requirements to refurbish products bringing it back to sellable state
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Organized filing and inventory system to maximized productivity by developing requisition slips and comprehensive data entry
- Handled OJTs workplace and housing concerns
Education
Bachelor of Science - Major in Financial Management
University of Makati
Makati City 07.2017 - 06.2021
Senior High School -
Sisters of Mary Technical Education Institute
Cavite 03.2015 - 12.2016
Junior High School -
Sisters of Mary School - Adlas, Inc.
Cavite 04.2012 - 03.2015
Primary Education -
San Francisco School
07.2005 - 03.2012
Skills
Information Technology and Computer Operations
undefinedInterests
Acquascaping
Outdoor Sports and Trips
Fitness and Health
Timeline
Customer Service Mentor
Sutherland Global Services
02.2021 - 07.2022
Customer Service Expert
Sutherland Global Services
11.2019 - Current
Special Program for Employment of Students
OJT and Placement Services - City Government of Makati
09.2019 - 11.2019
Bachelor of Science - Major in Financial Management
University of Makati
07.2017 - 06.2021
Data Encoder and Production Technician
Harrington Reverse Logistics (formerly HMR) - Central Warehouse Philippines Inc
09.2016 - 03.2017
Senior High School -
Sisters of Mary Technical Education Institute
03.2015 - 12.2016
Junior High School -
Sisters of Mary School - Adlas, Inc.
04.2012 - 03.2015
Primary Education -
San Francisco School
07.2005 - 03.2012
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Abhyuday BhaleraoAbhyuday Bhalerao
Sr Associate Cs Phone at Sutherland Global Services Pvt LtdSr Associate Cs Phone at Sutherland Global Services Pvt Ltd
Praveen Kumar P NPraveen Kumar P N
Sr. Assoc-Trans Processing at Sutherland Global ServicesSr. Assoc-Trans Processing at Sutherland Global Services