SQL Database
Mark Joseph Natividad
Subject Matter Expert-Supporting Application
Morong, Bataan
Summary
A self-driven professional with a 9-year ICT experience seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of Information and Communication Technology (ICT) and Telecommunication industry.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Subject Matter Expert
Trends
Makati City
04.2018 - Current
- Drafted and reviewed internal and external process, suggest, and implement for customer improvement
- Monitored the incoming technical incidents and make sure that it was meet the company’s SLA
- Serves as next tier support to Junior engineer’s and support on the Log analysis while recommending interim and permanent solutions
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
- Collaborate with Internal Team (Service Delivery Manager,Account Manager and other business groups related) in line with solving issues.
- Developed and presented business cases, presentations and reports to senior management.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Created knowledge based documentation based on SOP for further references
- Engages on the Pre-implementation and Upgrades activity
- Designed and prepared technical reports, studies, and related documentation.
- Improved user productivity and efficiency through system training and support.
- Installed, configured and monitored new system features based on user needs.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Improved system performance by eliminating operational gaps and software bugs.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Implementation Engineer
Logic Solutions inc
Makati City
03.2014 - 04.2018
- Configure and implement of Alcatel lucent products such as PaBX (including TDM and VOIP), Switches, Routers and Call Accounting
- And Access Points or WIFI Such as Ruckuss and Aruba, Implement GPON (Generic Passive Optic Network)
- Can give immediate support through phone call or via teamviewer when there's a trouble call from client
- Integrate to other third party system/products such as JDS(Juru Data System) and GSM Gateway
- Act as Safety Officer or Engineer during implementation proper
Production Control Planner/Purchasing Team Leader
Nidec Subic Phils Corporation
Subic Bay Freeport Zone
06.2009 - 02.2014
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Employed accurate forecasting to increase efficiency and reduce waste.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Reviewed inventory stock and reordered to maintain supplies for production.
- Worked with engineering, production and testing departments to implement corrective actions for missed milestones.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Education
Bachelor of Science - Electronics and Communications Engineering
Bataan Peninsula State University
Balanga City, Bataan Philippines 06.2004 - 04.2009
Skills
Technical Supportundefined
Software
Linux Rhel
Suse OS
Cent OS
Microsoft windows
Alcatel Lucent Unified Communication
Verint Recording
Nice Recordings
Avaya Workforce Optimization and ACR
Portech GSM Gateways
Avaya Telephony
Red Box
Audio Codes
Timeline
Subject Matter Expert
Trends
04.2018 - Current
Implementation Engineer
Logic Solutions inc
03.2014 - 04.2018
Production Control Planner/Purchasing Team Leader
Nidec Subic Phils Corporation
06.2009 - 02.2014
Bachelor of Science - Electronics and Communications Engineering
Bataan Peninsula State University
06.2004 - 04.2009
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