Mark Joseph Arpon
Quezon city,133 dama de noche
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior Fraud Analyst
Uber
2022.04 - 2024.07
- Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
- Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorised transactions.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Reconciled monthly bank statements and resolved discrepancies.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Generated financial statements documenting revenue, expenses and liabilities.
Financial Advisor
HSBC UK
2021.02 - 2022.11
- Consulted with clients to assess and meet short- and long-term financial goals.
- Counselled clients on financial matters and provided tailored recommendations for investment opportunities and products based on individual needs and asset availability.
- Assisted clients in setting realistic financial goals and created actionable plans to achieve them.
- Advised and implemented appropriate insurance cover for clients.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Developed and maintained strong client relationships through regular, meaningful communication, fostering trust and loyalty.
Senior Technical Advisor
Concentrix
2018.01 - 2020.12
- Collaborated with cross-functional teams to integrate IT solutions that supported organisational growth.
- Evaluated technical issues and provided effective solutions, minimising disruption to projects.
- Advised teams and clients throughout planning and implementation phases.
- Reviewed technical tasks and identified enhancements, contributing to improved system performance.
- Recommended appropriate tools and systems for projects.
- Fostered strong client relationships through regular communication and exceptional service, enhancing client satisfaction.
- Explained technical options in simple terms to non-specialists.
- Documented all IT procedures and systems configurations, creating valuable resources for future reference.
Education
Bachelor of Science - information system
northwest samar state university
Calbayog City, WSA2017-01
Diploma of Higher Education - informatio technology
samar college of science
Calbayog City, WSA2016-01
Skills
- Fraud detection
- Risk assessment
- Fraud assessment
- Transaction monitoring
- Case investigation
- Financial analysis
- Account reconciliation
- Financial statement prep
- Report writing
- Client relationship management
- Client relations
- Time-management
- Technical liaison
Languages
English
Advanced
C1
Timeline
Senior Fraud Analyst
Uber
2022.04 - 2024.07
Financial Advisor
HSBC UK
2021.02 - 2022.11
Senior Technical Advisor
Concentrix
2018.01 - 2020.12
Bachelor of Science - information system
northwest samar state university
Diploma of Higher Education - informatio technology
samar college of science