Jepthah Condeno
Consolacion, Province Of Cebu
Summary
I worked as a Senior Fraud Analyst for four years, where I handled complex fraud investigations and monitored suspicious transactions across different channels. I analyzed patterns and trends to identify fraudulent activity early, helped reduce financial losses, and supported fraud prevention initiatives. I also worked closely with other teams to improve processes and controls, and I guided junior analysts by sharing best practices and case insights.
Overview
6
6
years of professional experience
Work History
Senior Fraud Analyst
Signifyd
06.2021 - Current
- Analyzed transaction data to identify and mitigate fraudulent activities, enhancing overall security measures.
- Developed and implemented fraud detection algorithms to improve accuracy of risk assessments.
- Collaborated with cross-functional teams to refine fraud prevention strategies and optimize operational workflows.
- Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
- Optimized system performance by conducting regular reviews of rules, filters, and thresholds in the company''s fraud detection platform.
Account Specialist
Concentrix
11.2019 - 02.2021
- Managed client accounts, ensuring satisfaction and retention through tailored support and solutions.
- Analyzed customer data to identify trends, enhancing service delivery and operational efficiency.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
Education
High School Diploma -
University of Cebu - Banilad
Cebu City, Province Of Cebu, Philippines04-2019
Skills
- Transaction monitoring
- Anti-fraud systems
- Fraud prevention
- Fraud research
- Fraud investigation coordination
- Fraud control testing
- Fraud alert management
- Fraud metrics tracking
- Fraud risk management
- Fraud trend analysis
- Fraud schemes identification
- Fraud training
- Verbal and written communication
- Effective communication
- Activity monitoring
- Fraud detection
- Transaction analysis
- Fraud patterns
- Pattern detection
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Active listening
Accomplishments
Point of Contact (POC) for an 11-member fraud analysis team, supporting escalations, workflow coordination, and decision-making
Timeline
Senior Fraud Analyst
Signifyd
06.2021 - Current
Account Specialist
Concentrix
11.2019 - 02.2021
High School Diploma -
University of Cebu - Banilad