Mark Ian Macasa

Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in hotels industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
• Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
• Created continuous revenue streams for the hotel by promoting an array of services to guests and clients including spa, salon, upscale restaurants and the casino.
• Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.