Mark F. Opon
Tagbilaran, Bohol
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
10
10
years of professional experience
Work History
Service Associate
Prawn Farm-Island City Mall
07.2022 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Service/Bartender
Smoque Bistro + Cafe & Bar -Bohol
02.2017 - 03.2020
- Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
- Participated in professional development opportunities such as mixology classes or industry conferences, staying current on trends and best practices in the bartending field.
- Maximized profits by upselling premium liquors and promoting daily specials, driving sales growth over time.
- Increased repeat business through friendly and attentive service, building rapport with regular patrons.
Food and Beverage Associate
The Bellevue Hotel -Bohol
12.2014 - 12.2017
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
Education
Food And Beverage Servicing NC II - Food And Beverage Servicing
TESDA
Tagbilaran, Bohol, Philippines09-2014
Undergraduate - Nursing
Holy Name Univer
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Cross-selling and upselling
- POS experience
- Client relationship building
- Computer skills
- Attention to detail
- Customer service
Timeline
Service Associate
Prawn Farm-Island City Mall
07.2022 - Current
Service/Bartender
Smoque Bistro + Cafe & Bar -Bohol
02.2017 - 03.2020
Food and Beverage Associate
The Bellevue Hotel -Bohol
12.2014 - 12.2017
Food And Beverage Servicing NC II - Food And Beverage Servicing
TESDA
Undergraduate - Nursing
Holy Name Univer
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