JAMM ERICKA R. PARANAS
Antipolo City
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Associate
Eastwest Banking Corporation
Antipolo ML Quezon
09.2017 - Current
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Business Administration Major in Financial Management
Trinity University of Asia
Quezon City01.2017
Bachelor of Science - Business Administration Major in Financial Management
San Beda College
Manila01.2015
Secondary Level -
Sñra. Dela Paz Academy School
Antipolo City01.2013
Skills
- Customer Support
- Patience and Tolerance
- Complaint Handling
- Quality Assurance
- Cross-Selling and Upselling
- Product or Service support
- Customer service excellence
- Client Relationship Building
- Payment Processing
- Multitasking and Organization
- Listening Skills
- Computer Skills
- Order Fulfillment
- Workflow Management
- Customer Service
Certification
- The BSP Circular No 857
- FATCA Primer
- Information Security Risk Management
- Foundation of Risk Management
- Whistle-Blowing Policy
- Operational Risk Management
- AMLA Module 1 - Introduction to Anti-Money Laundering
- AMLA Module 2 - Customer Identification and Record Keeping
- AMLA Module 3 - Reporting Covered and Suspicious Transactions
- AMLA Module 4 - Other Relevant Rules
Training
- The New Employment Landscape for Business Students and in the Midst of ASEAN Integration and Globalization, Trinity University of Asia
- Take off: dare to fly, touchdown to success, Trinity University of Asia, 04/15/16
- Financial Ascendancy: Setting Breakthrough Millennials, University of the East, Caloocan, 08/20/16
- Vibrant: unite as one, Trinity University of Asia, 11/15/16
- The Paradigm of Divergent Leadership, SMX Convention Center, Pasay City, 01/07/17
- Customer Associate, Landbank of the Philippines - Taytay Branch, 01/01/17, 05/01/17
Timeline
Service Associate
Eastwest Banking Corporation
09.2017 - Current
Bachelor of Science - Business Administration Major in Financial Management
Trinity University of Asia
Bachelor of Science - Business Administration Major in Financial Management
San Beda College
Secondary Level -
Sñra. Dela Paz Academy School