Mark Conrad Alvar
Licensed Customs Broker
Bacoor, Province Of Cavite
Summary
Superior Import Export officer directs and manages import activities to maintain compliance with regulatory requirements. Supervises logistics and establishes and maintains working relationships with freight forwarders and carriers to facilitate and streamline processes. Demonstrated knowledge of freight contracts with strong cross-functional leadership skills.
Overview
9
9
years of professional experience
Work History
Air Import Supervisor
Kintetsu World Express
02.2023 - Current
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Negotiated freight rates with carriers for international transportation of goods.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Processed customs declarations and maintained records of customs documents.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
Ocean Bulk Operations IMPEX - Team Leader
DHL Global Forwarding - HillebrandGori
03.2020 - 01.2023
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Trained, coached and managed 4-person team of aggressive and talented professionals.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Sales Account Specialist
Ground Air Freight Forwarding Corporation
02.2019 - 12.2019
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Customer Service Officer
Magsaysay Shipping And Logistics
05.2018 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Completed data entry to record call notes, suggestions and questions.
- Established and accurately prepared customers accounts to complete new purchases.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Import Logistics Coordinator
Kuehne + Nagel, Inc
03.2015 - 03.2018
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Supported import metrics around import functions and drove continuous performance improvements.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Coordinated and negotiated contracts to facilitate freight movements.
- Coordinated with shipping and transport companies on behalf of clients.
- Insured cargo against loss, damage or pilferage.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Education
Bachelor of Science - Customs Administration
Adamson University
Ermita, Manila 04.2001 -
Skills
Customs Regulations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base.
- Supervised team of 10 staff members.
- Achieved zero irregularities through effectively helping/coordination with other departments.
Timeline
Air Import Supervisor
Kintetsu World Express
02.2023 - Current
Ocean Bulk Operations IMPEX - Team Leader
DHL Global Forwarding - HillebrandGori
03.2020 - 01.2023
Sales Account Specialist
Ground Air Freight Forwarding Corporation
02.2019 - 12.2019
Customer Service Officer
Magsaysay Shipping And Logistics
05.2018 - 11.2018
Import Logistics Coordinator
Kuehne + Nagel, Inc
03.2015 - 03.2018
Bachelor of Science - Customs Administration
Adamson University
04.2001 -
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