Mark Christian Lim
Executive Assistant
Iloilo City
Summary
Diligent Executive Assistant with solid track record in managing and optimizing tasks. Adept at fostering client relationships and ensuring seamless communication. Demonstrated ability to utilize organizational skills and time management to enhance team productivity.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Appointment Setter
Biukin Marketing Solutions
01.2024 - 08.2025
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
Executive Assistant
Hooligan Sports
10.2024 - 07.2025
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
Office Administrative Assistant
NCY Marketing
Zamboanga City
03.2020 - 03.2025
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Unit Manager
East West Ageas Life Insurance
02.2023 - 01.2025
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Education
Entrepreneurship
Hua Siong College Of Iloilo
Iloilo City, Province Of Iloilo, Philippines05-2022
Skills
Customer service
Timeline
Executive Assistant
Hooligan Sports
10.2024 - 07.2025
Appointment Setter
Biukin Marketing Solutions
01.2024 - 08.2025
Unit Manager
East West Ageas Life Insurance
02.2023 - 01.2025
Office Administrative Assistant
NCY Marketing
03.2020 - 03.2025
Entrepreneurship
Hua Siong College Of Iloilo
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Spanish
Intermediate (B1)
Football (Soccer)
I am a passionate fan of football. I have been playing since High School and even captained the school football team in my senior year. I still play every saturday with my friends and neighbors. I have had the opportunity to work in this industry as an article writer, social media manager, SEO specialist (wordpress), and lead generation specialist for Hooligan Soccer.
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