Mark Christian Lim
Virtual Assistant
Iloilo City
Summary
Dynamic Lead Generation Specialist with a proven track record at Hooligan-Sports, excelling in quality lead generation and customer service. Enhanced prospecting strategies, driving significant growth in client engagement. Adept at CRM management and building rapport, I consistently optimize processes to boost performance and ensure exceptional customer satisfaction.
Results-oriented Lead Generation Specialist offering outstanding communication strengths and success in engaging and qualifying B2B and B2C prospects. Highly productive professional employing effective time management and acute detail orientation to deliver quality leads, contributing substantially to business growth initiatives.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Lead Generation Specialist
Hooligan-Sports
10.2024 - Current
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
SEO Content Writer
Hooligan-Sports
10.2024 - Current
- Improved organic search results by employing white-hat SEO techniques and best practices.
- Created compelling meta descriptions and title tags to increase click-through rates from search engines.
- Increased keyword rankings through diligent research and optimizing on-page elements.
- Boosted website traffic by implementing SEO strategies and creating engaging content.
- Conducted comprehensive keyword research to identify opportunities for increased search engine visibility.
Unit Manager
Ageas Insurance (EastWest)
02.2021 - 08.2024
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Office Administrative Assistant
NCY Marketing
03.2019 - 05.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Education
Bachelor of Science - Entrepreneurship
Hua Siong College Of Iloilo
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
High School Diploma -
Hua Siong College of Iloilo
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Customer Service-oriented
Quality lead generation
Qualifying and prospecting leads
Cold calling
Outbound calling
Client service-focused
Accurate data entry
CRM management
Competitor analysis
Podcast advertising
Rapport building
Football/Soccer
The first time I ever played football was at the start of the 2011-2012 school year. And I knew with my speed and keen situational awareness that I would excel in the sport. I easily picked up a couple of skills such as ball control and accurate passes. I may be right footed, but I played on the right due to the accuracy of my passes. I was never one to bask in the glory of scoring goals. I preferred beautiful assists over scoring a bunch of goals. From then on. I have always dreamed of working in the Football/Soccer industry. Be it as an article writer, researcher, or SEO specialist. I would want to grow myself in this industry that I am so passionate about.
Timeline
Lead Generation Specialist
Hooligan-Sports
10.2024 - Current
SEO Content Writer
Hooligan-Sports
10.2024 - Current
Unit Manager
Ageas Insurance (EastWest)
02.2021 - 08.2024
Office Administrative Assistant
NCY Marketing
03.2019 - 05.2024
Bachelor of Science - Entrepreneurship
Hua Siong College Of Iloilo
04.2001 -
High School Diploma -
Hua Siong College of Iloilo
04.2001 -
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