Mark Anthony Enaje
Sorsogon, Province Of Sorsogon,SOR
Summary
Professional in sales with strong expertise in outbound strategies. Skilled in relationship building, lead generation, and closing deals. Reliable team collaborator focused on achieving targets and adapting to changing needs. Known for persuasive communication, problem-solving, and resilience in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Outbound Sales Representative
TSD Global
07.2021 - 07.2025
- Increased sales revenue through strategic cold calling.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
Technical Support Representative
Alorica
03.2021 - 06.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Inspiro Relia
09.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Political Science
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Customer relationship building
Target achievement
Outbound sales
Sales presentations
Objection handling
Cold calling
Persuasion techniques
Timeline
Outbound Sales Representative
TSD Global
07.2021 - 07.2025
Technical Support Representative
Alorica
03.2021 - 06.2021
Customer Service Representative
Inspiro Relia
09.2019 - 04.2020
Bachelor of Arts - Political Science
Rizal Technological University
04.2001 -