Summary
Overview
Work History
Education
Skills
Timeline
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Mark Anthony Enaje

Sorsogon, Province Of Sorsogon,SOR

Summary

Professional in sales with strong expertise in outbound strategies. Skilled in relationship building, lead generation, and closing deals. Reliable team collaborator focused on achieving targets and adapting to changing needs. Known for persuasive communication, problem-solving, and resilience in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Outbound Sales Representative

TSD Global
07.2021 - 07.2025
  • Increased sales revenue through strategic cold calling.
  • Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
  • Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.

Technical Support Representative

Alorica
03.2021 - 06.2021
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Customer Service Representative

Inspiro Relia
09.2019 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Political Science

Rizal Technological University
Mandaluyong City, Metro Manila, Philippines
04.2001 -

Skills

Customer relationship building

Timeline

Outbound Sales Representative

TSD Global
07.2021 - 07.2025

Technical Support Representative

Alorica
03.2021 - 06.2021

Customer Service Representative

Inspiro Relia
09.2019 - 04.2020

Bachelor of Arts - Political Science

Rizal Technological University
04.2001 -

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Mark Anthony Enaje