Clementine Mukete Kopea

• Increased sales revenue through strategic cold calling and lead generation activities.

• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.

• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.

• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

• Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.

• Made an average of 120 outbound and inbound calls per day.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Achieved top performer status within the company due to consistent high sales numbers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participated in training programs to enhance product knowledge and customer service skills.