Mark Adrian Agpaoa
Angono, Rizal
Summary
Detail-oriented professional with nearly 3 years of experience in food preparation, sanitation, and kitchen management. Skilled in organizing tasks, overseeing daily operations, and delivering exceptional customer service. Additionally experienced in online content moderation, with a strong ability to review, monitor, and manage user-generated content to ensure compliance with community guidelines, terms of service, and legal standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Content Moderator
CALLHOUNDS GLOBAL
02.2022 - 03.2023
- Utilised advanced software tools for the detection and removal of inappropriate or harmful content.
- Reviewed user reports of potentially harmful or offensive content, taking appropriate action in a timely manner.
- Managed high volumes of content under tight deadlines, prioritising tasks based on severity and impact.
IT Technician
I.T. Center
11.2021 - 02.2022
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
Service Crew Member
McDonald's
11.2019 - 02.2022
- Strong knowledge of food preparation, hygiene and safety protocols.
- Monitored dining area to quickly identify and address any issues or needs, ensuring a smooth service flow.
- Participated in team meetings, offering constructive feedback and suggestions for improving service efficiency.
- Trained new staff members, imparting knowledge of service protocols and customer interaction techniques.
Education
Vocational Course - Information Technology
Trent Information First Technical Career Institute
Taytay, Province Of Rizal, Philippines2022
3-Year Course Diploma - Information Technology
Trent Information First Technical Career Institute
Taytay, Province Of Rizal, Philippines01-2022
Skills
- Attention to detail
- Strong Communication
- Emotional Resilience
- Cultural Awareness
- Content curation
- Asset and inventory management
Certification
Victorious PH (Korean Language Center)
TESDA Certificate (Visual Graphic Designing NCIII)
Languages
English
Korean
Timeline
Content Moderator
CALLHOUNDS GLOBAL
02.2022 - 03.2023
IT Technician
I.T. Center
11.2021 - 02.2022
Service Crew Member
McDonald's
11.2019 - 02.2022
Vocational Course - Information Technology
Trent Information First Technical Career Institute
3-Year Course Diploma - Information Technology
Trent Information First Technical Career Institute
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