Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Generic

Shiena Ompad

teacher
Lapu-Lapu City,CEB

Timeline

Content Moderator

Alorica
12.2023 - 01.2024

Customer Service Representative

Manulife Business Processing Services
10.2022 - 11.2023

Customer Service Representative

Concentrix
03.2020 - 07.2022

Bachelor of Arts - Teacher

Lapu-Lapu City College
06.2015 - 04.2019

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off

Work History

Content Moderator

Alorica
12.2023 - 01.2024
  • Reviewed user-generated content for compliance with community guidelines and policy standards.
  • Identified and escalated inappropriate content, ensuring platform safety and integrity.
  • Collaborated with cross-functional teams to refine moderation processes and enhance user experience.
  • Utilized moderation tools to track flagged content and document actions taken for review purposes.
  • Conducted quality assurance assessments on moderated content to maintain accuracy and consistency.
  • Provided feedback on content trends to improve policy enforcement strategies across the platform.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Customer Service Representative

Manulife Business Processing Services
10.2022 - 11.2023
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Concentrix
03.2020 - 07.2022
  • Assisted customers with inquiries, providing timely and accurate information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Documented customer feedback for continuous improvement of service processes.
  • Participated in training sessions to develop product knowledge and improve service skills.
  • Maintained a positive attitude while managing high-volume customer interactions effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Arts - Teacher

Lapu-Lapu City College
Lapu-Lapu City Cebu
06.2015 - 04.2019

Skills

Cultural awareness

Patience and tolerance

Content management

Assertiveness

Attention to detail

Microsoft office

Strong attention to detail

Customer service

Critical thinking

Team collaboration

Stress tolerance

Planning and coordination

Problem identification

Critical analysis

Flexible schedule

Summary

Developed skills in fast-paced digital environment, focusing on content evaluation, critical thinking, and effective communication. Demonstrated ability to adhere to guidelines, manage high volumes of content, and ensure positive user experience. Looking to transition into new field, leveraging these transferrable skills to contribute to dynamic and collaborative team. Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience. Experienced with identifying and removing inappropriate content to maintain platform safety. Utilizes strong communication and decision-making skills to enforce community guidelines effectively. Knowledge of best practices in content moderation, ensuring secure and positive user experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Shiena Ompadteacher