MARK KENNETH C. QUINDIPAN
Room Attendant/public Area Attendant
Quezon City
Summary
Dedicated and service-oriented hospitality professional with 7 years of experience in delivering exceptional guest experiences in luxury hotels resort, environment and high-volume properties. Skilled in room preparation, public area upkeep, and guest service, with a proven track record of exceeding cleanliness standards and ensuring guest comfort. Known for a positive attitude, attention to detail, and ability to work collaboratively in multicultural teams. Committed to upholding high service standards while maintaining a welcoming and professional atmosphere for all guests.
Overview
11
11
years of professional experience
Work History
HOUSEKEEPING/Public Area Attendant
Solaire Resort and Casino SURESTE PROPERTIES INCORPORATED
02.2019 - 03.2026
- Maintained cleanliness and hygiene of all public areas, including lobbies, hallways, and restrooms
- Responsible for providing exceptional customer service to all guests
- Monitor and maintains the cleanliness, sanitation and organization of assigned work areas
- Collaborated with other housekeeping staff to ensure efficient and effective cleaning operations.
- Provided excellent customer service to guests and staff, addressing inquiries and resolving issues.
- Emphasize dedication to providing excellent service and ensuring client satisfaction.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Achieved high standards of cleanliness through diligent execution of deep-cleaning projects on a regular basis.
- Demonstrated flexibility in accommodating last-minute changes or requests from management or guests without compromising service quality.
Room Attendant
Nueva Segovia Consortium of Cooperatives - NSCC Hotel and Convention Center
11.2016 - 12.2018
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
Room Attendant
Great Eastern Hotel Aberdeen Court
07.2015 - 12.2015
- Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
Education
Bachelor - HRM
Divine World of College
Vigan, Province Of Ilocos Sur, Philippines04-2014
Bachelor - College of Computer Technology
University of Northern Philippines
Vigan, Province Of Ilocos Sur, Philippines04-2010
High School -
Ilocos Sur National High School
Vigan, Province Of Ilocos Sur, Philippines04-2009
Skills
Cleaning proficiency
Flexibility
Teamwork orientation
Safety awareness
Stainless steel polishing
Restroom servicing
Floor polishing and buffing
Interpersonal communication
Physical stamina
Equipment maintenance
Timeline
HOUSEKEEPING/Public Area Attendant
Solaire Resort and Casino SURESTE PROPERTIES INCORPORATED
02.2019 - 03.2026
Room Attendant
Nueva Segovia Consortium of Cooperatives - NSCC Hotel and Convention Center
11.2016 - 12.2018
Room Attendant
Great Eastern Hotel Aberdeen Court
07.2015 - 12.2015
Bachelor - HRM
Divine World of College
Bachelor - College of Computer Technology
University of Northern Philippines
High School -
Ilocos Sur National High School