Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Marivel Verdida

Bogo, Province Of Cebu,CEB

Summary

Dynamic Operations Supervisor at Teleperformance with a proven track record in performance management and client reporting. Skilled in data analysis and employee engagement, I excel at enhancing team productivity and ensuring quality standards. Adept at fostering customer relationships, I drive operational excellence and deliver impactful results.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Teleperformance
06.2016 - Current
  • Manage and supported teams both health care insurance and retail accounts.
  • Daily to weekly client reporting and read out scores.
  • Performance management and outlier analysis.
  • Expert in doing daily coaching sessions and managing emails.

Quality Control Inspector

Matluster Corporation
03.2015 - 03.2016


  • Inspected quality of watch parts, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.
  • Assess final products before ship out.

Education

High School Diploma -

The Sisters of Mary School Girlstown
Talisay City, Province Of Cebu, Philippines
03-2015

Skills

  • Administrative task
  • Report preparation
  • Performance Monitoring
  • Task delegation
  • Customer relationship development
  • Scheduling coordination
  • Data analysis
  • KPI tracking
  • Employee engagement
  • Data entry
  • Documentation and recordkeeping
  • Customer service management

Additional Information

Tools Used:

Google Workspace, Canva, Outlook, Zoom, MS Teams, Slack

Timeline

Operations Supervisor

Teleperformance
06.2016 - Current

Quality Control Inspector

Matluster Corporation
03.2015 - 03.2016

High School Diploma -

The Sisters of Mary School Girlstown

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Marivel Verdida