Canva
ALYSA MAE TABILIN
Gaming Supervisor
Pasig City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
9
9
Certifications
Work History
Assistant Pit Supervisor
TIAN XIA TECHNOLOGIES
Pasay City
01.2024 - 12.2024
- Supervised gaming operations to ensure efficient and seamless gameplay across online casino games.
- Monitored and provided training to dealers, ensuring they possess in-depth knowledge of games and best practices.
- Provided exceptional customer service to address player complaints and enhance satisfaction.
Assistant Pit Supervisor
WAN FANG TECHNOLOGIES INC.
Pasay City
03.2022 - 12.2023
- Addressed and resolved escalated customer issues promptly, maintaining high levels of player satisfaction.
- Prepared reports, schedules, and task allotments to streamline workflows and enhance operational efficiency.
- Promoted positive work culture by fostering strong communication among staff members during daily briefings.
Dealer
WAN FANG TECHNOLOGIES INC.
Makati City
06.2015 - 02.2022
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Learned and followed company procedures to maintain consistency and standards.
Agency Handler
BIGO LIVE
04.2021 - 07.2021
- Conducted and managed live casino games, delivering a seamless and engaging gaming experience.
- Adhered to strict gaming protocols and regulatory standards to ensure fairness and compliance.
- Maintained a professional and approachable attitude to create a welcoming atmosphere for players.
- Managed and supported hosts and influencers within the Bigo Live platform.
- Coordinated and scheduled PK sessions for hosts and partner agencies to ensure smooth operations.
- Assisted hosts in talent recruitment and onboarding, supporting streamers in reaching their goals and maximizing earnings.
- Handled email correspondence by liaising closely with agencies and influencers to answer inquiries and ensure that social media profiles are submitted on a timely manner.
Social Media Manager (Freelance/Page Handler)
Balay Disenyo
Pasig City
10.2020 - 02.2021
- Managed and maintained business social media pages, creating engaging content to enhance brand presence.
- Designed eye-catching graphics and promotional materials using Canva and other design tools.
- Monitored engagement, responded to messages/comments, and built a strong online community.
Receptionist
Le Maquillage, Manila Peninsula
Makati City
12.2014 - 03.2015
- Provided outstanding customer service to enhance guest satisfaction.
- Managed phone inquiries, reservations, and guest lists with attention to detail.
- Addressed and resolved customer concerns promptly and professionally.
- Processed cash, credit, and debit transactions accurately and efficiently.
Food Attendant / Receptionist
Mandarin Oriental Manila
Makati City
11.2013 - 09.2014
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Implemented proper food storage techniques for maximum freshness and minimal waste.
Education
ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT
PANPACIFIC UNIVERSITY NORTH PHILIPPINES
Pangasinan 01.2011 - 1 2013
Skills
Guest relations
Microsoft office suite proficiency
Time management proficiency
Team leadership
Operations management
Administrative Task
Certification
Coffee Copy Writing Course, 2025
Software
Google Suite
Microsoft Office Suite
Capcut
Lightroom
Timeline
Assistant Pit Supervisor
TIAN XIA TECHNOLOGIES
01.2024 - 12.2024
Assistant Pit Supervisor
WAN FANG TECHNOLOGIES INC.
03.2022 - 12.2023
Agency Handler
BIGO LIVE
04.2021 - 07.2021
Social Media Manager (Freelance/Page Handler)
Balay Disenyo
10.2020 - 02.2021
Dealer
WAN FANG TECHNOLOGIES INC.
06.2015 - 02.2022
Receptionist
Le Maquillage, Manila Peninsula
12.2014 - 03.2015
Food Attendant / Receptionist
Mandarin Oriental Manila
11.2013 - 09.2014
ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT
PANPACIFIC UNIVERSITY NORTH PHILIPPINES
01.2011 - 1 2013