Summary
Overview
Work History
Education
Skills
Timeline
Organizing events
Generic
MARILOU LOPEZ

MARILOU LOPEZ

CITY OF SANTA ROSA

Summary

Dynamic Quality Engineering Manager at Analog Devices Inc. with a proven track record in enhancing customer satisfaction and team performance.

Skilled in strategic decision-making and effective team leadership, I successfully implemented agile methodologies, driving operational excellence and fostering a culture of continuous improvement.

Committed to delivering high-quality service and building strong relationships.

Knowledgeable in Supply Chain Management with solid history of managing ADI external Assembly and Test suppliers in Southeast Asia for >17 years and a short stint at Warehouse.

Skilled in implementing strategic initiatives that ensure compliance to company and Industry Standard requirements. Monitor supplier effectiveness and efficiency.

Demonstrated ability in problem-solving and decision-making.

With >25 years of experience in semiconductor industry that includes Manufacturing Quality and Supplier Management in Southeast Asia location.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Manager, Quality Engineering

Analog Devices Inc.
09.2007 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Conduct regular audit to external suppliers to assess effectiveness and adherence to requirements.
  • Enhanced customer satisfaction by resolving complaints promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Education

Master of Arts -

Ateneo Graduate School of Business
Santa Rosa, Province Of Laguna, Philippines

Bachelor of Science - Electrical, Electronics And Communications Engineering

Saint Francis of Assissi College
Las Pinas, Metro Manila, Philippines
04-2001

Skills

  • Service excellence
  • Effective team leadership
  • Effective time management
  • Strategic decision-making
  • Effective communication
  • Analytical problem-solving
  • Team development
  • Documentation and reporting
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Policy and procedure development
  • Data analysis
  • Risk management
  • Change management
  • Vendor management
  • Regulatory compliance
  • Trend analysis
  • Cross-functional team management
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities

Timeline

Manager, Quality Engineering

Analog Devices Inc.
09.2007 - Current

Master of Arts -

Ateneo Graduate School of Business

Bachelor of Science - Electrical, Electronics And Communications Engineering

Saint Francis of Assissi College

Organizing events

I organize family gathering that includes planning, preparation, program creation to the actual event.


I have been a part of the team also that organized a couples retreat for 100 couples (200pax) that entails planning, sourcing of the venue, creation of the program, theme, collaboration with suppliers and participants. The event was a success with positive feedback from the participants overall experience of the event.

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MARILOU LOPEZ