Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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JEFF HAROLD G. JUGADO

JEFF HAROLD G. JUGADO

City of Santa Rosa

Summary

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my collection experience to the fullest.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Risk Mitigation Officer

Security Bank Philippines
09.2024 - 09.2025
  • Review and assess accounts endorsed for Risk Mitigation based on set Risk Mitigation Program guidelines.
  • Perform call outs to follow-up on possible payment promises or collection documents prior to the booking of accounts to avoid future cancellation of availed Risk Mitigation Program.
  • Initiate and recommend adjustments/reversals of accounts via PRO2COL collections system or in batch via Sentinel - Transaction Interface, to update the account.
  • Escalate qualifying cases to the RMU Team Manager for resolution (special cases, uncontactable clients, etc,.)
  • Answer client questions and provide support in resolving complaints, concerns and issues.
  • Monitor and reach the yearly and monthly KPIs.

Collections Associate

MAYBANK PHILIPPINES INC.
02.2019 - 08.2024
  • Cards (November 2019 - August 2024)
  • 2021-2023 Top Collector for Credit Card Xdays
  • 2023 Overall Top Collector
  • Assistant Team Leader Xdays Account (February 2022 - August 2024)
  • Personal / Salary Loans (February 2019 - October 2019)

Credit Collection Specialist

UNIPESO LENDING COMPANY, INC.
07.2018 - 01.2019

Mobile Sales Officer

THE HONGKONG AND SHANGHAI BANKING CORPORATION
10.2017 - 06.2018

Education

Bachelor of Science in Business Administration - Operation Management

ADAMSON UNIVERSITY
Ermita, Manila
11.2013 - 05.2017

Skills

  • Task management
  • Analytical report composition
  • Goal-oriented planning
  • Innovative thinking
  • Risk management assessment

Affiliations

  • Maybank Men's Volleyball Team
  • Maybank Games Carnival 2023 (Malaysia)
  • Maybank Credit Cooperative
  • Educational Committee (May 2024 - August 2024)
  • Election Committee (2021 & 2023)
  • Election Chairman (2022)
  • Gender and Development Committee (2020)

References

  • Ronie, Arpon, CUL-Collections Supervisor, +63920-925-1576, Maybank Philippines Inc.
  • Joanna Athena, Rada, Business Development, +63965-775-1474, The Bistro Group

Timeline

Risk Mitigation Officer

Security Bank Philippines
09.2024 - 09.2025

Collections Associate

MAYBANK PHILIPPINES INC.
02.2019 - 08.2024

Credit Collection Specialist

UNIPESO LENDING COMPANY, INC.
07.2018 - 01.2019

Mobile Sales Officer

THE HONGKONG AND SHANGHAI BANKING CORPORATION
10.2017 - 06.2018

Bachelor of Science in Business Administration - Operation Management

ADAMSON UNIVERSITY
11.2013 - 05.2017

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JEFF HAROLD G. JUGADO