MARIE YVONNE R. ESPINA
Marikina
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Partnerhero
08.2024 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Partnership Quality Analyst/QA SME Ecommerce
Bytedance Philippines Inc.
11.2021 - Current
- Report results and evaluation to appropriate departments
- Participate in the development of quality inspection standards
- Work closely & hand and hand with other departments to respond immediately to relevant quality related needs
- Execute both quantitative and qualitative analyses of data and trends to give insights and drive improvements
- Provide quality analysis on partner BPO site
- Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business
- Work with vendors to ensure quality targets are met by providing training programs and quality related refresher
- Develop and maintain QA programs complementary to the quality system, corporate objectives, and policies responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relation.
Content Quality Analyst
Bytedance Philippines Inc.
03.2021 - 10.2021
- Monitor an audit sampling volume
- Report results and evaluation to appropriate departments
- Participate in the development of quality inspection standards
- Work closely & hand and hand with other departments to respond immediately to relevant quality related needs
- Execute both quantitative and qualitative analyses of data and trends to give insights and drive improvements.
Content Moderator
Lizard bear Tasking Inc. / Task Us
05.2017 - 02.2020
- Keeping online world engaging, appropriate, and safe
- Moderate different contents online via social media using the rules/policies to support the overall business
- Reviewing levels of contents such as violence, etc.
Sales Representative
Convergys Philippines
04.2017 - 01.2018
- Customer Care and Sales for AT&T/Directv Cable.
Prepaid Technical Specialist
Curo Teknika Inc.
09.2014 - 04.2017
- Curo Teknika e-PLDT Technical Assessment of Smart/TNT/, subscribers.
Education
Bachelor of Science - Business Management
ST. SCHOLASTICA'S COLLEGE, MANILA
Manila, Philippines03.2014
Skills
- Intrapersonal skills
- Organizing and planning skills
- Good communication skills
- Email handling
- Sales
- Customer Service
- Ads Classification
- Administrative
- Clerical
- Content
- Customer Care
- Leadership skills
- MS Office
- Writing skills
- Data Analysis
- Quantitative Analysis
Certification
01/01/21, Basic Korean 1
Accomplishments
- 01/01/21, Nominated as a Core Value Achiever
- 01/01/19, 01/31/21, Achiever - Top Accuracy
- 05/01/18, current, Best in Attendance
Affiliations
- 06/01/13, 03/31/14, Class Representative
- 06/01/10, 03/31/14, Member, Junior Association of Management, Logistics Head, Junior Association of Management
Languages
English
Hobbies and Interests
- Reading non-fiction books
- Playing different sports such as basketball, badminton, track and field
- Travelling
- Playing musical instruments such as guitar, drums
- Online business
- Watching Korean dramas
- Playing board games
- Adventure
- Surfing on the internet
Personal Information
Title: Quality Assurance Specialist
Timeline
Quality Assurance Specialist
Partnerhero
08.2024 - Current
Partnership Quality Analyst/QA SME Ecommerce
Bytedance Philippines Inc.
11.2021 - Current
Content Quality Analyst
Bytedance Philippines Inc.
03.2021 - 10.2021
Content Moderator
Lizard bear Tasking Inc. / Task Us
05.2017 - 02.2020
Sales Representative
Convergys Philippines
04.2017 - 01.2018
Prepaid Technical Specialist
Curo Teknika Inc.
09.2014 - 04.2017
01/01/21, Basic Korean 1
Bachelor of Science - Business Management
ST. SCHOLASTICA'S COLLEGE, MANILA
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