Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Languages
Personal Information
Hobbies and Interests
Timeline
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MARIE YVONNE R. ESPINA

MARIE YVONNE R. ESPINA

Marikina

Overview

10
10
years of professional experience
1
1
Certification

Work History

Partnership Quality Analyst/QA SME Ecommerce

Bytedance Philippines Inc.
11.2021 - Current
  • Report results and evaluation to appropriate departments
  • Participate in the development of quality inspection standards
  • Work closely & hand and hand with other departments to respond immediately to relevant quality related needs
  • Execute both quantitative and qualitative analyses of data and trends to give insights and drive improvements
  • Provide quality analysis on partner BPO site
  • Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business
  • Work with vendors to ensure quality targets are met by providing training programs and quality related refresher
  • Develop and maintain QA programs complementary to the quality system, corporate objectives, and policies responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relation.

Content Quality Analyst

Bytedance Philippines Inc.
03.2021 - 10.2021
  • Monitor an audit sampling volume
  • Report results and evaluation to appropriate departments
  • Participate in the development of quality inspection standards
  • Work closely & hand and hand with other departments to respond immediately to relevant quality related needs
  • Execute both quantitative and qualitative analyses of data and trends to give insights and drive improvements.

Content Moderator

Lizard bear Tasking Inc. / Task Us
  • We are keeping our online world engaging, appropriate, and safe
  • We moderate different contents online via social media using the rules/policies to support the overall business
  • Reviewing levels of contents such as violence, etc.

Sales Representative

Convergys Philippines
04.2017 - 01.2018
  • Customer Care and Sales for AT&T/Directv Cable.

Prepaid Technical Specialist

Sun
09.2014 - 04.2017
  • Curo Teknika e-PLDT Technical Assessment of Smart/TNT/, subscribers.

Education

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, BUSINESS MANAGEMENT -

ST. SCHOLASTICA'S COLLEGE, MANILA
03.2014

Skills

  • Intrapersonal skills
  • Organizing and planning skills
  • Good communication skills
  • Email handling
  • Teaching skills
  • Sales
  • Customer Service
  • Ads Classification
  • Administrative
  • Clerical
  • Content
  • Customer Care
  • Email
  • Leadership skills
  • MS Office
  • Organizing
  • Teaching
  • Writing skills
  • Data Analysis
  • Quantitative Analysis

Certification

01/01/21, Basic Korean 1

Accomplishments

  • 01/01/21, Nominated as a Core Value Achiever
  • 01/01/19, 01/31/21, Achiever - Top Accuracy
  • 05/01/18, current, Best in Attendance

Affiliations

  • 06/01/13, 03/31/14, Class Representative
  • 06/01/10, 03/31/14, Member, Junior Association of Management, Logistics Head, Junior Association of Management

Languages

English

Personal Information

Title: Vendor Acquisition Specialist

Hobbies and Interests

  • Reading non-fiction books
  • Playing different sports such as basketball, badminton, track and field
  • Travelling
  • Playing musical instruments such as guitar, drums
  • Online business
  • Watching Korean dramas
  • Playing board games
  • Adventure
  • Surfing on the internet

Timeline

Partnership Quality Analyst/QA SME Ecommerce

Bytedance Philippines Inc.
11.2021 - Current

Content Quality Analyst

Bytedance Philippines Inc.
03.2021 - 10.2021

Sales Representative

Convergys Philippines
04.2017 - 01.2018

Prepaid Technical Specialist

Sun
09.2014 - 04.2017

Content Moderator

Lizard bear Tasking Inc. / Task Us

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION, BUSINESS MANAGEMENT -

ST. SCHOLASTICA'S COLLEGE, MANILA
MARIE YVONNE R. ESPINA