MARIEN FLORES
Upper Calajo-an, Minglanilla, Province Of Cebu
Summary
Results-driven professional experienced in Order Management with a strong background in order processing, inventory control, and logistics coordination, expertise in utilizing ERP systems to optimize workflows and ensure accurate fulfillment, with a track record of implementing process improvements to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Worldwide OEM Order Management Specialist
Lexmark
06.2022 - Current
- Executed end-to-end OEM process, including customer account creation and purchase order management.
- Coordinated global order fulfillment for OEM customers, ensuring timely delivery.
- Arranged shipments while preparing shipping documents for customers and freight forwarders.
- Collaborated with supply chain partners to enhance customer satisfaction through proactive reporting.
- Partnered with procurement, production, and logistics teams to meet delivery timelines.
Senior Order Management Specialist
Lexmark
02.2020 - 05.2022
- Provided guidance and support to junior team members in their roles.
- Conducted training sessions on order management procedures and tools for team members.
- Acted as primary contact for high-value customers regarding order updates and inquiries.
North America Order Management Specialist
Lexmark
10.2015 - 04.2022
- Managed high volumes of orders for North America, ensuring accuracy and timely delivery.
- Analyzed and resolved delivery block issues to facilitate on-time distribution.
- Provided operational and administrative support for order entry, logistics, and customer claims.
Order Entry Specialist
Lexmark
06.2013 - 09.2015
- Entered and verified all required order data in ERP system (SAP) for accuracy.
- Processed customer and salesperson orders received via phone, email, or paper.
Sales Representative
Aegis People Support
04.2011 - 05.2013
- Managed inbound and outbound calls to engage potential and existing customers.
- Achieved sales targets through effective communication and persuasion skills.
Education
Bachelor of Science - Human Resource Development Management
University of San Carlos
P. Del Rosario Street, Cebu City12-2018
Associate of Science - Business And Office Technology
Mary Our Help Technical Institute For Women Inc.,
Natalio B. Bacalso Street National Highway, Mingla11-2010
Skills
- Order management
- Purchase order processing
- Global order fulfillment
- Supply chain coordination
- Shipping documentation
- ERP systems
- Proficiency in Excel for tracking orders and generating reports
Work-Related Projects/Wins:
- Created work instructions to facilitate smooth work transitions, ensure process transparency, and promote standardization
- Implemented five process improvements across GEOs,
- Assigned to maintain and update the North America Order Entry Procedure and Requirements file
- Provided training and process updates to account backups
- Received the Manager's Appreciation Awards and was recognized as the Quarterly and Monthly Top Performer.
Character Reference
Thea Jeanette Castaneda; Manager, Global Supply Chain Operations
Lexmark Research & Development Corporation
Mobile no.: +639498863369
Cris Elbit; O2D Senior OEM Order Management Specialist
Lexmark Research & Development Corporation
Mobile no.: +639772102294
Desiree Kresty Adlawan; SME, AP Order to Delivery
Lexmark Research & Development Corporation
Mobile no.: +639432565108
Timeline
Worldwide OEM Order Management Specialist
Lexmark
06.2022 - Current
Senior Order Management Specialist
Lexmark
02.2020 - 05.2022
North America Order Management Specialist
Lexmark
10.2015 - 04.2022
Order Entry Specialist
Lexmark
06.2013 - 09.2015
Sales Representative
Aegis People Support
04.2011 - 05.2013
Bachelor of Science - Human Resource Development Management
University of San Carlos
Associate of Science - Business And Office Technology
Mary Our Help Technical Institute For Women Inc.,
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