MARIEN FLORES
Kalubihan St., Jimenez Compound, Upper Calajo-an, Minglanilla, Province Of Cebu
Summary
Results-driven professional experienced in Order Management with a strong background in order processing, inventory control, and logistics coordination, expertise in utilizing ERP systems to optimize workflows and ensure accurate fulfillment, with a track record of implementing process improvements to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Worldwide OEM Order Management Specialist
Lexmark
06.2022 - Current
- Performs end-to-end OEM process which includes customer account creation, Purchase order creation, inventory allocation, outbound delivery creation, invoice generation and sending shipping documents to the customers.
- Coordinates and manages the entire order fulfillment process for OEM customers on a global scale.
- Arrange and schedule shipments and prepare shipping documents for the customer and freight forwarder.
- Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders
- Works with procurement, production, and logistics teams to ensure timely delivery.
- Controls, records, and fulfills all orders of Lexmark products on time to ensure service level agreements are met and secure country revenue.
- Ensures that invoices are sent to the customers on time either via email, post, etc. and documents are properly archived for future reference thru the archiving tool.
- Transforms large amount of data downloaded from systems into reports like Back Order Report, Serial Number Report, Pricing Cable/Bid Utilization Report, Sales/Invoice Report and utilize such reports to manage orders and proactively provide visibility to customers.
- Communicate proactively to internal and external customers on the order status until delivery.
Senior Order Management Specialist
Lexmark
02.2020 - 05.2022
- Guide and support junior team members in their roles.
- Conduct training sessions for team members on order management procedures and tools.
- Recommend improvements to order management workflows and systems.
- Serve as a point of contact for high0value customers regarding order updates, issues, and inquiries
North America Order Management Specialist
Lexmark
10.2015 - 04.2022
- Managed high volumes of orders for North America customers , consistently meeting deadlines and maintaining accuracy throughout the process.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Analyze and resolve delivery block issues in the order so that orders are dropped to Distribution on time to ensure customer requested delivery date is
- Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements
Order Entry Specialist
Lexmark
06.2013 - 09.2015
- Input and ensure accurate entry of all required data for all orders into the ERP system (SAP).
- Receive orders from customers and salespeople by phone, email, or paper.
- Maintain accurate data entry records and ensure the order processing system is updated in real-time.
Sales Representative
Aegis People Support
04.2011 - 05.2013
- Handle inbound and outbound calls, engage with potential and existing customers, and achieve sales targets through effective communication and persuasion skills.
- Actively promote and sell company products or services to meet or exceed sales targets.
- Respond to customer inquiries regarding products, pricing, and services.
- Accurately log customer information, sales, and interactions into the database.
Education
Bachelor of Science - Human Resource Development Management
University of San Carlos
P. Del Rosario Street, Cebu City12-2018
Associate of Science - Business And Office Technology
Mary Our Help Technical Institute For Women Inc.,
Natalio B. Bacalso Street National Highway, Mingla11-2010
Skills
- ERP and Siebel system Proficiency
- Order processing and tracking
- Proficiency in Excel for tracking orders and generating reports
- Excellent verbal and written communication to interact with customers and address inquiries professionally
- Logistics coordination and supply chain management
- Detail-oriented and accuracy-focused
- Time sensitive
Work-Related Projects/Wins:
- Created Work Instructions (Customer Profiles, Ordering Process and Specifications) for easy work transitions and process transparency and standard.
- Created Work Instructions for Siebel Order Processing (How to Run SR Query and CSV Uploads; Seibel Common Errors Management and Work Around )
- Implemented five process improvements across GEOs.
- Created a Work Instructions/Cheat Sheet of all-important details, Price Files and other Updates regularly updated for all Specific Geo Accounts and shared to all Account Holders for easy-access and as basis when doing their work.
- Assigned to maintain and update the North America Order Entry Procedure and Requirements.
- Provided Trainings and Process updates to Account Back-ups
- Received Managers Appreciation Awards, Quarterly Top Performer and Monthly Top Performer
Seminars/Training Attended
- UNIFY: Career Development (O2C)
August 2021
- Occupational Health and Safety Management System (OHSAS 18001)
August 9-11, 2017 - Six Sigma (LRDC)
August 7-10, 2017 - Lean System Apprentice Training (LRDC)
April 2015-June 2015 - VSM, Standard Work and 5s Seminar (LRDC)
April 2015-June 2015
Character Reference
Thea Jeanette Castaneda
Manager, Global Supply Chain Operations
Lexmark Research & Development Corporation
Mobile no.: +639498863369
Cris Elbit
O2D Senior OEM Order Management Specialist
Lexmark Research & Development Corporation
Mobile no.: +639772102294
Desiree Kresty Adlawan
SME, AP Order to Delivery
Lexmark Research & Development Corporation
Mobile no.: +639432565108
Timeline
Worldwide OEM Order Management Specialist
Lexmark
06.2022 - Current
Senior Order Management Specialist
Lexmark
02.2020 - 05.2022
North America Order Management Specialist
Lexmark
10.2015 - 04.2022
Order Entry Specialist
Lexmark
06.2013 - 09.2015
Sales Representative
Aegis People Support
04.2011 - 05.2013
Bachelor of Science - Human Resource Development Management
University of San Carlos
Associate of Science - Business And Office Technology
Mary Our Help Technical Institute For Women Inc.,
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